Forum Discussion
YouTube 4K 360 videos drop 30% frames in Chromium Edge; Google Chrome drops 0%
ikjadoon TrueGame, Thank you both for alerting us to this issue. I have sent mail to the performance team so that they can begin their investigation. We are aware of one bug that was affecting videos this weekend, which may be the root cause for this issue too. We will take a look though. Thanks - Elliot
ikjadoon TrueGame, Thank you both for alerting us to this issue. I have sent mail to the performance team so that they can begin their investigation. We are aware of one bug that was affecting videos this weekend, which may be the root cause for this issue too. We will take a look though. Thanks - Elliot
Hi ikjadoon, TrueGame, the performance team is really interested in understanding more about what is going on here, but they will need more information to help diagnose the issue, if you are willing to give it to us.
Can you do the following when you see this issue:
- Go to edge://gpu and save the page.
- Go to edge://media-internals and save the page.
- Open Command Prompt (cmd) and execute “dxdiag”. In the popup window which opens, click on “Save all information”
- Feel free to send it to me in a message if you don't want to post it in this thread. I will delete it on my side as soon as we finish diagnosing the issue.
Also Chrome stable isn't the most helpful comparison for our Developer and Canary channels, as it is currently on version 75, while the Chrome Canary channel, and the Microsoft Edge Insider channels are on version 77. If you have an opportunity to reproduce this issue on Chrome Canary, that would also be very helpful https://www.google.com/chrome/canary/.
Thanks,
Elliot
Thank you kindly for looking into this.
I've attached all the files: I copied to clipboard, as the HTM/HTML files didn't allow you to change the tabs. Did I get what you're looking for?See next post for Pastebin links: seems like the forum upload isn't working.Chrome 78.0.3870.0 (Official Build) canary (64-bit)= 0 (zero) frame drops out of 1000+ frames (78 has a small bug where right-clicking on the page or pausing the video can cause frame drops. Otherwise, playback is smooth and screenshots of the stats during playback show that)Chrome 77.0.3860.5 (Official Build) dev (64-bit) = 0 (zero) frame drops out of 1000+ framesikjadoon Eh: copied the files to the clipboard -> text file -> uploaded a zip, but it's seemingly disappeared from the post. Let me try again with a Word file...
EDIT: no dice with Word, either. Perhaps the forums' upload feature is buggy. I've uploaded them to Pastbin with a one-week expiration:
edge://media-internals: https://pastebin.com/5GcsZQB8
edge://gpu: https://pastebin.com/zgTs3FQ9
dxdiag output: https://pastebin.com/eWuU6yZ7
