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theduffeys's avatar
theduffeys
Copper Contributor
Aug 15, 2024

Windows Crashes When Video Starts

Hello,

 

When I open certain webpages but mostly on this domain:
https://www.tsn.ca/nhl/toronto-maple-leafs-brad-treliving-ready-to-go-into-2024-25-season-with-core-four-new-coach-1.2162463

the video causes Windows 11 to crash. The screen goes blank and the HDR appears right top corner then it either recovers or about 25% of the time crashes, I am not sure why the different actions though. 

If it recovers I pause the video as that is not what I am there to see and all is well. If it crashed I can go into the same URL and it won't crash a 2nd time but give the black screen, HDR then the page comes up and I pause the video. 

I have a dump from the last crash that I opened this specific URL but I don't know what to do with that.

 

Thanks

  • asdy4's avatar
    asdy4
    Steel Contributor
    Aug 16, 2024
    On windows 10 it errors with unsupported web browser. It might be Ad blocker?
    • theduffeys's avatar
      theduffeys
      Copper Contributor
      Aug 19, 2024

      asdy4 

       

      Hi, I am using windows 11 with Chrome, I should have mentioned the Chrome part earlier. 

       

      I went to manage extensions, turned off both Adblock and Adblocker I use and I still have the same issue where it's like the Video Display reboots and I get HDR in the top right of a black screen, like when I first boot the laptop. Sometimes it gets that and other times it crashes. 

       

      Thanks, Brian

      • asdy4's avatar
        asdy4
        Steel Contributor
        Aug 19, 2024
        theduffeys
        I think it might be a combination of things, i took a look at Devtools F12 key. and there where a few errors, but i am on win 10 not 11, so it might be an windows 11 issue. You need to find someone with the same issue, try and gain extra info or if anyone has a fix or if MS knows or someone using Google Chrome. Good Luck

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