Forum Discussion
Where is sync data stored? How can I delete it from the cloud?
Title says it all. I'm testing Edge syncing for my company. However... where in the cloud is the data actually saved? How can I delete it and wipe out any data tied to a particular account?
There are two things I can think of, but you may have done one or both already.
1) Reset the users' profile. In case of the computer wipe, I have profiles redirected to network disks (with their own problems) so wiping does not always mean a clean profile.
2) Reset the data in the cloud with this Microsoft doc: https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud
With nr 2 you delete the cloud sync data. I cannot fanthom anything else that could go wrong if you have no data locally AND in the cloud. Unless it's an issue with the authentication bit, but with a clean install...
Good luck!
We had already recreated the user profile. In fact, we tried on multiple computers. The corruption was on the cloud side. Number two could not be completed because Edge would crash as soon as the user signed into their MS account. This is a shortcoming of only have a reset option on the client. What if the client can't start because of corrupt cached data? This needs to be addressed. Anyway, we were finally able to resolve the issue by deleting the local Edge profile then having her sign into Edge then immediately access Edge://sync-internals and disable sync (quickly before the sync could complete and crash the browser). After disabling sync we then reset the cache from there in sync-internals. Not an ideal solution but this seems to be a fringe issue.