Forum Discussion
Unable to sign in to desktop computer
I synched my desktop with my phone and now I cannot sign in. I have Edge installed now and use Google plus the windows 10. I can't get to my home page because none of my passwords are accepted. Can so...
At start up....I cannot get past the sign in with a password or pin
So is this windows or Microsoft edge?
So is this windows or Microsoft edge?
normally don't you have a reset password option ? (have you tried the password of your microsoft account on windows ?)
- I have a local internet provider and all email is with them. I use Outlook. The funny thing is Microsoft on line is not recognizing my email address
So you are saying that you are not using a email with @live.com or @hotmail.com or @outlook.com but under another domain? It is best if you can't chat with support is to call Microsoft Support.
1 (800) 933-4750
Here is the phone number, please always be take cuation when giving personal information over the phone,
Thank you
Shawn- Hi Shawn....thanks for the number! I got a different number yesterday from my internet provider. It turned out to be only a message to go online for help.
I will call now for support and thanks for the security reminder.
- I have tried every password I have. None of my passwords are accepted.
I see
https://answers.microsoft.com/en-us/windows/forum/windows_10-security/how-to-reset-recover-microsoft-account/d941da9f-e4d0-4451-ad5e-3bd114a7fc53?auth=1
Please see the following thread, please try the recovery form and enter as much details as possible
Please go to live.com and enter email on another computer or phone.
Press reset password and you will get this, if you have two factor auntehicion, you can reset your password if you put a phone number or a secondary email.
If you can't it is best if you can do the recovery form and they will get back to you as soon as possible.
Since you wouldn't want to reset your computer.
You're welcome , hope it helps and have a great day 🙂
Shawn
- Thank you Shawn....I have done everything asked but I have a local email that is not recognized by Microsoft.
- In order to reset your password you need to know your pin and i dont know my pin.
- Hi Hheardlucas, I was meaning you use another device to reset the Microsoft Password. Like another computer or phone and using the security code options to reset using a SMS code or soemthing.
- Yes I entered the new Microsoft codes and at the end of it all there was no service ...try again later.
Thanks for troubleshooting with me.
Is there anyone available at Microsoft to help reset the password?
- Wait, you mention you had Windows synced with Phone? that means you have a Microsoft account since you synced Your Phone app.
Please go to the following
https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37- I tried this support but they are having a problem at this time....try again later is the message I received.
- Okay, I see. It woudl be best if you wait for a while, is this "issue' on the online chat or phone?
- Yes I do have a Microsoft account.....I was asked to create it when I installed Edge.
It's obvious the the 2 programs are not compatible- Yes, the password you sign in is the Microsoft Password, if it doesn't' work, reset your password. I don't think this is an Edge issue, they may be a bug in your system that is preventing you from signing in. IT would be best if you can contact Microsoft Support and they can help you as fast as they can !
or you may continue chatting here.