Forum Discussion
Unable to get access to Microsoft Account - HELP!
I hope someone can point me in the right direction. We have a Microsoft Account that was recently locked due to 'unusual activity'. Password needs to be changed in order to unlock it. Problem #...
Hello brobbins67!
While this is not the right forum for this request (you are posting in the Edge Insider forum, which is for beta testers of the Microsoft Edge browser), I'll attempt to provide some assistance. *Please note that I am NOT a Microsoft employee and do not have access to their systems.*
1) It sounds like you don't have the Microsoft Authenticator app set up. Did you have any other email account linked to this account that could be used to receive an authentication code?
2) Are you still able to access the account on the Xbox hardware?
3) Do you use this account on any other PC or device?
4) Have you tried the steps listed in this article? You can use any cell phone number to receive a security code when attempting to unlock your account.
https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27
4a) Xbox also provides some information on recovering your account at the following link. They also provide phone support daily and 24/7 web chat support.
https://support.xbox.com/en-US/help/account-profile/manage-account/lost-password-solution
I hope this helps!
Anthony S.
While this is not the right forum for this request (you are posting in the Edge Insider forum, which is for beta testers of the Microsoft Edge browser), I'll attempt to provide some assistance. *Please note that I am NOT a Microsoft employee and do not have access to their systems.*
1) It sounds like you don't have the Microsoft Authenticator app set up. Did you have any other email account linked to this account that could be used to receive an authentication code?
2) Are you still able to access the account on the Xbox hardware?
3) Do you use this account on any other PC or device?
4) Have you tried the steps listed in this article? You can use any cell phone number to receive a security code when attempting to unlock your account.
https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27
4a) Xbox also provides some information on recovering your account at the following link. They also provide phone support daily and 24/7 web chat support.
https://support.xbox.com/en-US/help/account-profile/manage-account/lost-password-solution
I hope this helps!
Anthony S.
