Forum Discussion

Whoosh's avatar
Whoosh
Copper Contributor
May 22, 2020

Synch and Duplicate Favorites - Driving me mad deleting them over and over

I have Edge Dev, Edge Beta and Edge on my PC   Edge on my smartphone   Edge on my tablet   Synch is enabled   many of my book marks and book mark folders are being duplicated or triplicated!-...
Whoosh's avatar
Whoosh
Copper Contributor
May 23, 2020

Deleted 

PC
Version 84.0.516.1 (Official build) dev (64-bit)
Version 83.0.478.37 (Official build) beta (64-bit)
Version 83.0.478.37 (Official build) (64-bit)
win 10 Pro 19631
Tablet
45.03.4.4958
Phone
45.03.4.4958

Anonymous's avatar
Anonymous
Jun 01, 2020

Whoosh To confirm: the Sync team looked into this and suspects that it's indeed related to a known issue. They also requested that you submit diagnostic data (Shift+Alt+I) if you haven't yet, so they can compare the sync logs.

 

Thanks!

 

Fawkes (they/them)
Project & Community Manager - Microsoft Edge

  • Whoosh's avatar
    Whoosh
    Copper Contributor
    Jun 01, 2020

    Hi, cheers I did that already. Sorry for a dumb question. do I need to do that when I have Edge on the screen with duplicates visible, or just when PC is running?

    • Anonymous's avatar
      Anonymous
      Jun 01, 2020

      Whoosh Perfect, thanks. And no dumb questions here! It would be best if you can do it while you have Microsoft Edge open with the duplicates in the screenshot. (But as always, feel free to use the "Edit this screenshot" functionality to remove any personal/private information.)

       

      Fawkes (they/them)
      Project & Community Manager - Microsoft Edge

      • Whoosh's avatar
        Whoosh
        Copper Contributor
        Jun 07, 2020

        Deleted 

        Did diags again and included your tag