Forum Discussion

Copper Contributor

Apr 08, 2020

Sync Not Working - Couldn't connect to the sync server. Retrying...

Under the profile tab: Not syncing - Couldn't connect to the sync server. Retrying... I've been seeing this error for a couple weeks now. This is an Office 365 G3 account, and I'm seeing the erro...

Deleted

Apr 08, 2020

dedbhs Thanks for reaching out! We're sorry to hear that you're encountering some trouble with sync. We've reached out to our Enterprise sync team and will let you know if/when we can provide you with some insights. (Based on https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync, it looks like you should meet all the prerequisites for sync, but feel free to take a look and confirm.)

Fawkes (they/them)
Project & Community Manager - Microsoft Edge

dedbhs

Copper Contributor

Apr 08, 2020

Thanks, according to that documentation it should work for my account. E3=G3 aside from data storage being in GCC for G3. I had this working before just a few weeks ago, but I've changed nothing within the admin portal or Azure AD. I have Edge installed on two PCs and an iPhone, and my profile exists across all three along with synced bookmarks up until a couple weeks ago.

GoceR
Brass Contributor
Sep 28, 2020
dedbhs I too have the same issue with E3 account. I am global admin as well. At first edge was syncing successfully, but a few months back stopped. Whatever I do now does not matter, it shows that message and it won't sync.
- jay_singh
  Brass Contributor
  Sep 29, 2020
  GoceR I have already invested tons of time fixing this by myself. At last logged a support request with MS.
  - SaschaBanz
    Copper Contributor
    Apr 13, 2022
    and do you have any feedback from the MS investigation?