Forum Discussion
Sync isn't available for this account
- Mar 24, 2020
LordDelacroix There's a lot of things happening in this thread. Sync is absolutely available for regular users and specific enterprise users as seen here. There are a few things around sync that are not currently enabled, history sync being the biggest one. If sync is still not working for you based on these prerequisites, I'd love to be able to help you out a bit more on a personalized level. Please create a new thread and ensure to tag me in it so I get a notification for the post.
To make it clear, I'd really rather everyone didn't do what I just asked LordDelacroix above. If you are in this thread already and still having an issue with sync please respond to this message. Provide a screenshot, if possible, and details on what type of account you have (either a personal account, or one listed in the link above). I want to help you out, but with so much going on in here, it's hard to parse who's having what issue right now.
If you are a new person stumbling upon this thread, are having issues with sync, and don't see an answer that will help you, please create a new thread. We review our forums daily (M-F, Pacific time) and will take the time to address as many people as we can. Sync is a particularly frustrating pain point for users like yourselves, and we try to make an effort to help those running into these issues. Appreciate the understanding of our process and patience with us while we work through getting to as many of you as possible. 🙂
Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge
It seems that at least an Azure PREMIUM P1 subscription at $6 per user per month is needed for Enterprise State Roaming 😞
If not in the free plan, I think it should be included in the Office 365 apps plan because right now, having Office 365 Business Premium is not enough for Edge sync to work.
- Ananda PardueJan 22, 2020Copper Contributor
Siegfried_Beitl, I am in the same boat and I agree with your suggestion about how this the sync feature should be licensed.
- zeuslistensJan 21, 2020Copper Contributor
Darn thanks for looking into it.
- Ryan SteeleJan 23, 2020Bronze Contributor
Hi Siegfried_Beitl, do you have confirmation from Microsoft that Enterprise State Roaming is required in order for Edge sync to work?
- Eric79xJan 23, 2020Iron Contributor
Ryan Steele Enterprise State Roaming is for Windows 10. While the new Edge data could be included in a roaming profile, this is most certainly not required for account sync.
The Edge team has stated previously that sync is one of their top priorities to get working.