Forum Discussion
MicrosoftSync isn't available for this account
LordDelacroix There's a lot of things happening in this thread. Sync is absolutely available for regular users and specific enterprise users as seen here. There are a few things around sync that are not currently enabled, history sync being the biggest one. If sync is still not working for you based on these prerequisites, I'd love to be able to help you out a bit more on a personalized level. Please create a new thread and ensure to tag me in it so I get a notification for the post.
To make it clear, I'd really rather everyone didn't do what I just asked LordDelacroix above. If you are in this thread already and still having an issue with sync please respond to this message. Provide a screenshot, if possible, and details on what type of account you have (either a personal account, or one listed in the link above). I want to help you out, but with so much going on in here, it's hard to parse who's having what issue right now.
If you are a new person stumbling upon this thread, are having issues with sync, and don't see an answer that will help you, please create a new thread. We review our forums daily (M-F, Pacific time) and will take the time to address as many people as we can. Sync is a particularly frustrating pain point for users like yourselves, and we try to make an effort to help those running into these issues. Appreciate the understanding of our process and patience with us while we work through getting to as many of you as possible. 🙂
Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge
Eric79x I'm seeing this as well. My guess is that in order to sync the Edge profile on a work account, Enterprise State Roaming must be enabled, which requires an Azure AD Premium or Enterprise Mobility + Security (EMS) subscription, as documented here: https://docs.microsoft.com/en-us/azure/active-directory/devices/enterprise-state-roaming-enable
Edit: It sounds like Enterprise State Roaming may not be required after all, but rather this feature just hasn't been implemented yet.
Edit 2: I have found the documentation for this feature here: Microsoft Edge Sync. TL;DR: One or both of the following must be true for sync to work:
- The Azure Information Protection service is enabled for your tenant
- The Azure Active Directory Enterprise State Roaming (ESR) feature is enabled for any user or tenant
If both AIP and ESR are disabled, users will see an error message indicating that sync is not available for their account.
Syncing is very basic feature for a modern browser, it's very bad if requires premium subscription
I have a new work laptop and am able to sync on that one just fine for both accounts. However, I just setup a new personal PC and am having the issue there. I'm a Microsoft employee if that helps with troubleshooting...
Steve Downs Are you signed in to Windows with your Microsoft account?
I've found that if you're signed in to Windows with the same account as you are signed in to Edge, that's the only way that sync is enabled for me.- MissyQ
Eric79x SteveDMSFT Hey, guys! This is known. Favorites sync is currently being worked on in both Canary and Dev builds. Right before the holidays, it was enabled for users in Canary and a select few in Dev. This is a top priority for us, so know that we're working hard on this.
Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge
