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haoxiaoyan's avatar
haoxiaoyan
Copper Contributor
Jan 04, 2022

sync error: SYNC_AUTH_ERROR

sometimes edge://sync-internals/ shows errors like these, how to fix it:   Auth Error Connection failed (-2). since 2021-12-14 11:44:06 +08 Server Connection server error since 2021-12-14 11:44:06...
Alexandra-R's avatar
Alexandra-R
Former Employee
Jan 04, 2022

Hey there haoxiaoyan! Several things could be leading to that particular auth error, and some more information would help here. What Edge version and OS and version are you running? Does sync work for a while and then show this error? Is something specific not syncing, or everything? Does logging out and back in allow sync to continue normally?

 

If you could provide a screenshot of your edge://sync-internals/ page but block out the Identity section, that would be very helpful digging in here. 

 

Alex Rowell (she/her)
Community Manager - Microsoft Edge
Discuss Stable features and issues on the answers.microsoft.com forums, join us on Twitter, or join the communities over on Reddit in r/MicrosoftEdge or r/edge

  • haoxiaoyan's avatar
    haoxiaoyan
    Copper Contributor
    Jan 06, 2022

    Alexandra-R

    Does sync work for a while and then show this error?

    YES.

    Is something specific not syncing, or everything?

    Don't know.

    Does logging out and back in allow sync to continue normally?

    Don't know.

    win 19042.985

     

    • Alexandra-R's avatar
      Alexandra-R
      Former Employee
      Jan 06, 2022

      Thanks for posting that info. Could you please try signing out of Microsoft Edge and then signing back in? It looks like there may have been an issue with getting your MSA key. 

      • haoxiaoyan's avatar
        haoxiaoyan
        Copper Contributor
        Jan 07, 2022
        it works in the morning but not afternoon everyday.
        i am in UTC +8.

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