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Watney's avatar
Watney
Iron Contributor
May 04, 2019

Sync Broken - "couldn't connect to server" - How do we get sync to work?

A number of us are unable to sync our profiles across devices. We get the same error message, "Couldn't connect to the server. Retrying ..." We've also submitted feedback to the dev team.    Has an...
v-gapart's avatar
v-gapart
Former Employee
Jun 27, 2019

Watney 

We are aware of the Sync issues and are working to resolve them.

 

Gabriel

  • ikjadoon's avatar
    ikjadoon
    Bronze Contributor
    Jul 05, 2019

    v-gapart Did this bug get fixed? I've had errors with Sync ("Sync isn't available right now. Please sign out and in again, etc.") and after repeated sign out/in cycles, no luck. This bug appeared almost the same time as this thread.

     

    Since it's a different error, I'm not sure if it's the same bug?

     

    Version 77.0.197.1 (Official build) dev (64-bit)
     

     

     

    • v-gapart's avatar
      v-gapart
      Former Employee
      Jul 08, 2019

      ikjadoon 
      We are aware of the Sync issues and are still working to resolve them as they recur or change.

       

      Gabriel

      • ikjadoon's avatar
        ikjadoon
        Bronze Contributor
        Jul 08, 2019

        v-gapart Thank you so much for the response. FWIW, I have the same version on two systems (both Win10 Pro x64 1803 / 17134.829): only one system is having constant sync disconnects.

         

        However, for the past ~12 hours, I have not noticed a single disconnect, so perhaps it has been fixed!

  • Watney's avatar
    Watney
    Iron Contributor
    Jun 27, 2019

    v-gapart Thanks so much for your reply. Sync was working great for me across multiple devices for several weeks, but recently, it randomly works and sometimes only partially. 

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