Forum Discussion
Jody_Marshall
Jan 14, 2021Copper Contributor
restore
Microsoft just updated my computer and erased all my personal information and sent me back to a previous e-mail no longer valid and I can't access my current e-mail. Microsoft won't let me restore to...
HotCakeX
Jan 14, 2021MVP
Hi,
here is the link to Microsoft support (you can find it using search engines):
https://support.microsoft.com/
Which version of Windows 10 are you using?
if you don't know, use this guide:
https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0cb1-ba47-f8b031b712ad
what personal information are exactly erased?
how are you sent back to a previous email? what email provider is it from? and what's your current email provider? (Outlook, Hotmail etc.)
is this related to Edge browser? (asking since you posted in Edge community)
here is the link to Microsoft support (you can find it using search engines):
https://support.microsoft.com/
Which version of Windows 10 are you using?
if you don't know, use this guide:
https://support.microsoft.com/en-us/windows/see-which-version-of-windows-10-you-have-12d35019-4da9-0cb1-ba47-f8b031b712ad
what personal information are exactly erased?
how are you sent back to a previous email? what email provider is it from? and what's your current email provider? (Outlook, Hotmail etc.)
is this related to Edge browser? (asking since you posted in Edge community)