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kqf_chris's avatar
kqf_chris
Iron Contributor
Apr 14, 2020

Where is sync data stored? How can I delete it from the cloud?

Title says it all. I'm testing Edge syncing for my company. However... where in the cloud is the data actually saved? How can I delete it and wipe out any data tied to a particular account?
kqf_chris's avatar
kqf_chris
Iron Contributor
Jul 22, 2020

Can someone from the Enterprise team please comment on this? I still cannot get an answer. If I am storing Enterprise data in the cloud I should be to see where it is stored and delete if necessary. Thanks!

kqf_chris's avatar
kqf_chris
Iron Contributor
Jul 31, 2020

josh_bodner 

BUMP!

If a user is deactivated or leaves the org, how can I delete their data? Or, if troubleshooting, how/where can I delete it myself to reset? Still silence on this. Hello, can someone from Microsoft please help?

 

  • ERottier's avatar
    ERottier
    Copper Contributor
    Oct 14, 2021
    I'm probably a bit late, but I found this: https://www.easytechguides.com/delete-web-browser-sync-data/

    TLDR;
    In the browser go to: edge://flags
    Find: enable reset sync and enable it
    Goto your profile -> sync
    Press the reset sync button on the bottom
    ...
    Profit!
    • Paul_Reed470's avatar
      Paul_Reed470
      Copper Contributor
      Dec 07, 2023

      ERottier 

       

      In our case we have a user that when sync is enabled Edge crashes immediately upon opening. I wiped his PC and Edge worked fine until he had to sign in to Outlook with his Office 365 credentials. once he did that even though I said not to sync data his data sync'd and edge started crashing again. We can't get edge to stay open long enough to run through the steps. 

       

      How can we delete the sync'd data that is causing the issue when you can't get edge to run long enough?

      • ERottier8472's avatar
        ERottier8472
        Brass Contributor
        Dec 13, 2023

        Paul_Reed470 cweeks 

        There are two things I can think of, but you may have done one or both already.

         

        1) Reset the users' profile. In case of the computer wipe, I have profiles redirected to network disks (with their own problems) so wiping does not always mean a clean profile.

        2) Reset the data in the cloud with this Microsoft doc: https://learn.microsoft.com/en-us/deployedge/edge-learnmore-reset-data-in-cloud

         

        With nr 2 you delete the cloud sync data. I cannot fanthom anything else that could go wrong if you have no data locally AND in the cloud. Unless it's an issue with the authentication bit, but with a clean install...

         

        Good luck!

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