Forum Discussion
Sync isn't available for this account
- Mar 24, 2020
LordDelacroix There's a lot of things happening in this thread. Sync is absolutely available for regular users and specific enterprise users as seen here. There are a few things around sync that are not currently enabled, history sync being the biggest one. If sync is still not working for you based on these prerequisites, I'd love to be able to help you out a bit more on a personalized level. Please create a new thread and ensure to tag me in it so I get a notification for the post.
To make it clear, I'd really rather everyone didn't do what I just asked LordDelacroix above. If you are in this thread already and still having an issue with sync please respond to this message. Provide a screenshot, if possible, and details on what type of account you have (either a personal account, or one listed in the link above). I want to help you out, but with so much going on in here, it's hard to parse who's having what issue right now.
If you are a new person stumbling upon this thread, are having issues with sync, and don't see an answer that will help you, please create a new thread. We review our forums daily (M-F, Pacific time) and will take the time to address as many people as we can. Sync is a particularly frustrating pain point for users like yourselves, and we try to make an effort to help those running into these issues. Appreciate the understanding of our process and patience with us while we work through getting to as many of you as possible. 🙂
Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge
Kevinpclarke with azure P1 or Microsoft 365 premium it already works, so they cannot fix that as it is not a problem. It is only a problem with Microsoft 365 basic and standard
Yes I’m aware of that. I was led to believe in Twitter exchanges the intention is to bring sync to all work and school accounts and includes M365 Business Basic.
- AlexBMay 04, 2020Iron Contributor
Kevinpclarke Yep, so far it has been mentioned here in this topic, it is the case. The problem is that it is taking a while for such a bsci feature to become available and is driving adoption rate away with SMBs.
Finger crossed this get prioritised asap