Forum Discussion
MicrosoftSync isn't available for this account
LordDelacroix There's a lot of things happening in this thread. Sync is absolutely available for regular users and specific enterprise users as seen here. There are a few things around sync that are not currently enabled, history sync being the biggest one. If sync is still not working for you based on these prerequisites, I'd love to be able to help you out a bit more on a personalized level. Please create a new thread and ensure to tag me in it so I get a notification for the post.
To make it clear, I'd really rather everyone didn't do what I just asked LordDelacroix above. If you are in this thread already and still having an issue with sync please respond to this message. Provide a screenshot, if possible, and details on what type of account you have (either a personal account, or one listed in the link above). I want to help you out, but with so much going on in here, it's hard to parse who's having what issue right now.
If you are a new person stumbling upon this thread, are having issues with sync, and don't see an answer that will help you, please create a new thread. We review our forums daily (M-F, Pacific time) and will take the time to address as many people as we can. Sync is a particularly frustrating pain point for users like yourselves, and we try to make an effort to help those running into these issues. Appreciate the understanding of our process and patience with us while we work through getting to as many of you as possible. 🙂
Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge
MissyQ The goes so far into the realm of unacceptable I can't even describe it adequately. What is wrong with Microsoft these days? Absolutely every product has so many show stopping bugs I can barely use any of them anymore. I've had to format and reinstall Windows 10 3 times last month for the BSODs and today DCOM permission on the runtime broker are jacked yet again and NOW you want me to PAY to sync my account across browsers? Forget it, I'm just done with MS.
Hi All,
Before you give up on MS and or Edge, but after some Twitter exchanges with MS I believe. It seems they are going to resolve the sync issue to all paid work and school accounts. Whether this means adding Azure AD Premium P1 I’m not totally sure, but I’m led to believe it will be resolved as it rightly should be.
Maybe the edge team can comment and confirm or deny this please?
kind regards
Kevin
Kevinpclarke Yep, so far it has been mentioned here in this topic, it is the case. The problem is that it is taking a while for such a bsci feature to become available and is driving adoption rate away with SMBs.
Finger crossed this get prioritised asap
Yes I’m aware of that. I was led to believe in Twitter exchanges the intention is to bring sync to all work and school accounts and includes M365 Business Basic.
Kevinpclarke with azure P1 or Microsoft 365 premium it already works, so they cannot fix that as it is not a problem. It is only a problem with Microsoft 365 basic and standard
