Forum Discussion
MicrosoftSync isn't available for this account
LordDelacroix There's a lot of things happening in this thread. Sync is absolutely available for regular users and specific enterprise users as seen here. There are a few things around sync that are not currently enabled, history sync being the biggest one. If sync is still not working for you based on these prerequisites, I'd love to be able to help you out a bit more on a personalized level. Please create a new thread and ensure to tag me in it so I get a notification for the post.
To make it clear, I'd really rather everyone didn't do what I just asked LordDelacroix above. If you are in this thread already and still having an issue with sync please respond to this message. Provide a screenshot, if possible, and details on what type of account you have (either a personal account, or one listed in the link above). I want to help you out, but with so much going on in here, it's hard to parse who's having what issue right now.
If you are a new person stumbling upon this thread, are having issues with sync, and don't see an answer that will help you, please create a new thread. We review our forums daily (M-F, Pacific time) and will take the time to address as many people as we can. Sync is a particularly frustrating pain point for users like yourselves, and we try to make an effort to help those running into these issues. Appreciate the understanding of our process and patience with us while we work through getting to as many of you as possible. 🙂
Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge
sheffieldc Ah, thanks for clarifying for me. I misunderstood and thought your account was hybrid based on what you had said. Apologies for assuming!
If you aren't having much luck in 82 (we just went up to 83 in Dev today, by the way), I'm wondering if the group policy is forcing the on-prem sign in. Are you able to confirm that for me? If you don't know off the top of your head, you can navigate to edge://policy and search for ConfigureOnPremisesAccountAutoSignIn.
Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge
Ah sorry! Nah, I just hoped we'd be able to sign into and sync with the cloud automatically - I think the way it looks at the moment that just isn't designed in, rather than we have a config issue or bug. I'd tried it with the on-premise sign in enabled, not configured and disabled.
The RoamingProfileSupportEnabled registry key seems to do what we need to make sure people's bookmarks are at least maintained across our domain PCs with the changes in 82.0.453, so I think we'll implement that and deploy Edge Chromium once that feature is in the stable channel. Then revisit cloud sync and/or hybrid join at a later stage.
sheffieldc This sounds like a solid plan! Please do not hesitate to reach out with any other questions or concerns. We really want to ensure this is as smooth as possible for you and your company. 🙂
Missy Quarry (she/her/hers)
Community Manager - Microsoft Edge