Forum Discussion
ERR_CERT_COMMON_NAME_INVALID on Windows but not on Mac for same URL and both using Norton
please try this
1. navigate to: edge://net-internals/#hsts
2. First, to confirm the domain’s HSTS settings are recorded by Edge, type the hostname into the Query Domain section, Click Query.
If the Query box returns Found with settings information, the domain’s HSTS settings are saved in your browser.
*Note that this is a very sensitive search. Only enter the hostname, such as www.example.com or example.com without a protocol or path.
3. Type the same hostname into the Delete domain section and click on Delete.
*Note that depending on the HSTS settings provided by the site, you may need to specify the proper subdomain. For example, the HSTS settings for staging.yoursite.com may be separate from yoursite.com so you may need to repeat the steps as appropriate.
You can test if it's working properly by refreshing or navigating to the Box website again
please try this
1. navigate to: edge://net-internals/#hsts
2. First, to confirm the domain’s HSTS settings are recorded by Edge, type the hostname into the Query Domain section, Click Query.
If the Query box returns Found with settings information, the domain’s HSTS settings are saved in your browser.
*Note that this is a very sensitive search. Only enter the hostname, such as www.example.com or example.com without a protocol or path.
3. Type the same hostname into the Delete domain section and click on Delete.
*Note that depending on the HSTS settings provided by the site, you may need to specify the proper subdomain. For example, the HSTS settings for staging.yoursite.com may be separate from yoursite.com so you may need to repeat the steps as appropriate.
You can test if it's working properly by refreshing or navigating to the Box website again
Thanks for your help. I experimented with your diagnostic and came across an issue by accident.
If I type the URL app.box.com I get ERR_TOO_MANY_REDIRECTS - the URL changes to app.box.com/http://www.vodafone.co.uk/contentcontrolpage/www.vodafone.co.uk..... (repeating)
I switched to a different router/BB supplier (Virgin Media) and I can get into the box folder OK using app.box.com/folder/....
So it's my broadband supplier vodafone that is interfering with the URL. I had thought that my Mac was also connected to vodafone, but in fact it was Virgin Media which is why it was working.
I can now chase this up with vodafone. Thanks again.
Oh, that's good to hear that, nice work finding that out too, hope they'll resolve this for you on time, before holidays 🙂