Forum Discussion
bmartindcs
Aug 14, 2020Iron Contributor
Edge Profile Sync won't work with Azure AD account - "Sync isn't available right now"
Azure AD joined PC. Logged in with Azure AD account which is global admin for tenant. On-prem AD sync is working, write-back is enabled. ESR is enable in Azure AD. No matter what I try I cannot sync ...
- Jan 14, 2021
It requires Microsoft to DELETE your Edge Profile FROM THEIR CLOUD SERVERS (in addition to you doing it from Edge). You must have talked to the wrong support department. The people you need to talk to are in EDGE SUPPORT. I believe you have to burn a support incident though, so unless you're on a contract it's $500 I believe (could be wrong on that). We have a bucket of incidents so I pulled one of those and used it.
That should not cost us any money, the issue is CLEARLY a problem on their end, evident by we needing them to get involved to fix it (on their end)
tylermontney_acc
Sep 16, 2022Brass Contributor
"Reset sync", under edge://settings/profiles/sync did it for me. This seems to be the "only Microsoft can delete things server-side" option. Initially, it was greyed out. After revoking all sign-ins for that user through Azure and signing into another computer, I could see it after turning sync on. Unfortunately, it deletes all your data, but luckily this account didn't have any.