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bmartindcs's avatar
bmartindcs
Iron Contributor
Aug 14, 2020
Solved

Edge Profile Sync won't work with Azure AD account - "Sync isn't available right now"

Azure AD joined PC. Logged in with Azure AD account which is global admin for tenant. On-prem AD sync is working, write-back is enabled. ESR is enable in Azure AD. No matter what I try I cannot sync ...
  • bmartindcs's avatar
    bmartindcs
    Jan 13, 2021

    fsjobeck 

     

    It requires Microsoft to DELETE your Edge Profile FROM THEIR CLOUD SERVERS (in addition to you doing it from Edge). You must have talked to the wrong support department. The people you need to talk to are in EDGE SUPPORT. I believe you have to burn a support incident though, so unless you're on a contract it's $500 I believe (could be wrong on that). We have a bucket of incidents so I pulled one of those and used it.

     

    That should not cost us any money, the issue is CLEARLY a problem on their end, evident by we needing them to get involved to fix it (on their end)

Anonymous's avatar
Anonymous
Aug 20, 2020

bmartindcs and DaveRoet I'm sorry to hear that! I will pass this thread along to our Sync team and ensure you get the support you need.

 

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge

spnorman2020's avatar
spnorman2020
Brass Contributor
Sep 07, 2020

Hi Deleted,

 

Could you possibly pass along my details to the Sync team too as I'm encountered the same issue (EA customer) please?

 

Cheers,

 

Stephen