Forum Discussion
Edge painfully slow to load save file and download dialog box
Hey folks! Thanks for reporting back what was causing this for you. It sounds like folks hitting this all have the Malwarebytes extension enabled. If you don't have that extension, check for any other antivirus extensions that may be contributing here. If anyone's running into this even after disabling extensions, please let me know! Otherwise, it might be worth reaching out to the developer to let them know the extension isn't behaving as expected.
Alex Rowell (she/her)
Community Manager - Microsoft Edge
Discuss Stable features and issues on the answers.microsoft.com forums, join us on Twitter, or join the communities over on Reddit in r/MicrosoftEdge or r/edge
A coworker is having this same problem. When he accesses a file download link on our internal team website there is this long delay and CPU usage spikes on msedge.exe.
None of the rest of us on the team are seeing this behavior, and other browsers on his machines (FireFox, IE) don't have the problem.
Unfortunately, our IT dept disabled the Alt+Shift+I Send Feedback feature, so he can't send that. I wouldn't be surprised if the problem is caused by one of the 50 (exaggeration?) McAfee exe's running on our machines, or Carbon Black, as these are a constant source of irritation. However, usually when that's the case you can see CPU Usage spike on one of those processes too, and that's not happening.
Also, 6 other people with essentially identical machine, OS, and settings are not seeing the same issue.
Any ideas on things we can do to debug this issue?
OS : Windows 10 19042.1645
Edge: 99.0.1150.55
- Hello everyone,
I'm having this issue when I try to download any files with Edge version 103.0.1264.44.
I have recorded the network traffic on both my computer and network firewall and it appearded that my computer tried to reach some public IP address from Microsoft directly without using our proxy.
When I disable Smartscreen option in Edge, the download is instant.
I don't understand why the Smartscreen functionnality in Edge doesn't use the proxy configuration. I didn't found anything on GPO settings regarding a proxy for Smatscreen.
Anyone has an idea ?Yannick1285 you need disable SmartScreen to Microsoft Edge from Windows Security \ Check App and Browser. If you have antivirus it's possible have same feature actived.
Hi Alexandra-R, I've exactly the same issue.
I'm using version 99.0.1150.39 with no extensions at all and when pressing the download option (it happened also when downloading from an on-prem web applications) it takes between 5-10 seconds untill I can see the download startes in the browser and I'm talking about really small files - up to 100K.
The weird thing is that it doesn't happend to all of the org users.
Trying cleadning the browsing data or using in private mode didn't help.
pazsol6062 you need disable SmartScreen to Microsoft Edge from Windows Security \ Check App and Browser. If you have antivirus it's possible have same feature actived.
pazsol6062 Hey, friend, thanks so much for posting your response. As Alex asked above to another, do you happen to have another antivirus that is used in your environment? Additionally, I want to call out that we have had an incremental update to Edge 99 in our Stable channel, we are on version 99.0.1150.46, so head to edge://settings/help to force update to this version to test.
If it is still occurring, I'd love to get a trace from you to escalate this further, since it seems that you may not be part of the group affected by Malwarebytes. You can gather one for me by heading to the ... menu > Help and feedback > Send feedback to open the feedback tool. On here, you should see an option to Record my problem, click that to open up the recording tool. Check the box stating that you understand you are sending us diagnostics, be sure to include every option listed and then Start recording. Go through the motions of reproducing the problem while the trace/recording is happening. After the browser recovers, head back to the feedback tool, click Stop recording, and wait for all of the traces to attach. You should see a button Save and include, click that and it will take you back to the regular feedback tool. In the description, detail what you are hitting, and put my name (MissyQ) into it so that I can easily find your feedback item. If you include your email address, this will give the team the opportunity to speak with you directly about your feedback, but this is also optional. Hit send, and then respond back here so that I know you have sent it in. We can continue from there!
Looking forward to your response. :3
Missy Quarry (she/they)
Community Manager - Microsoft Edge
Join us on Twitter, or over on Reddit in r/MicrosoftEdge or r/edge- Just do it. I hope you find the solution. Our GPO allows only Edge as web browser and 600 people drives me crazy with this delay.
- Alexandra,
I've confirmed that Malwarebytes Browser Guard is the cause of the slowdown in saving files. I had about 20 seconds delay after choosing "Save Link As" or "Save Image As" (in both Edge and Chrome browsers) before the download dialog box appeared.
I removed Malwarebytes Browser Guard from Chrome and the slowdown was gone. The download dialog box appeared in less than one second.
I downloaded a fresh install of Malwarebytes Browser Guard for Chrome and the slowdown was back. I tried pausing Malwarebytes Browser Guard on a web site and the slowdown was still there.- I DO NOT have Malwarbytes installed, never have - this is NOT my issue
- Are you by chance using another antivirus extension that might be interacting with the browser in the same way as MBAM Browser Guard?
- I've opened a support ticked with Malwarebytes describing what I've found.
- I am impressed with Malwarebytes support. I received a response to my support ticket in less than 12 hours with fix. The fix worked for me. I've copied the response from Malwarebytes below.
-----------------------------------------
Julia (Support)
Jan 25, 2022, 5:23 PST
Hello kakselsen and welcome to the Malwarebytes Consumer Helpdesk. My name is Julia and I'll be assisting you today with your request for assistance ( ticket number 3721972)
Our apologies for the inconvenience this has caused. A hotfix was released to resolve this issue, please update Malwarebytes Browser Guard:
Open Malwarebytes Browser Guard icon in Chrome
Click the 3 vertical dots in Malwarebytes Browser Guard
Select 'Support'
Click 'Check for Updates'
Note: If you do not see the Blue M at the upper right of the browser then click on the puzzle looking icon and look for Malwarebytes BrowserGuard in the menu that opens - click on the pin symbol to move the Browser Guard to be visible at all times.
