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daibt's avatar
daibt
Brass Contributor
Oct 11, 2023
Solved

An error occurred. (Error code: 9) (Extra code: 0)

Hi All    I tried to update my EDGE, and got error as picture below. Could you help me how to fix it? I am using EDGE on Mac    
  • yeliex's avatar
    yeliex
    Oct 17, 2023

    CyrilYu run these commands would resolve the problem

    sudo rm -rfv /Library/LaunchDaemons/com.microsoft.EdgeUpdater.*
sudo "/Applications/Microsoft Edge.app/Contents/Frameworks/Microsoft Edge Framework.framework/Versions/118.0.2088.46/Helpers/EdgeUpdater.app/Contents/MacOS/EdgeUpdater" --install --system --v=2

     

    then restart edge browser, open `edge://settings/help`, problem should resolved

     

    (found solution after extract MicrosoftEdge-118.0.2088.46.pkg and read scripts/postinstall)

yeliex's avatar
yeliex
Copper Contributor
Oct 17, 2023

Feejus unnecessary to uninstall app, just open `Terminal.app`, copy and past my command, and enter password when required.

 

CyrilYu as previous replies by others, I found it may relate to LaunchDaemons of edge. most app would update the daemon scripts when app launches, but edge seems only do that when app install, so I extracted install package and read scripts. The mostly possible reason of the bug is The EdgeUpdater.app not updated in `/Library/Microsoft/EdgeUpdater` in some reason. no time to research further, edge dev team should do this, not me

yeliex's avatar
yeliex
Copper Contributor
Oct 17, 2023
besides, the signal of commands run success is it finally print exit code 0, the commands call edge updater to reinstall it self to Mac system
  • Feejus's avatar
    Feejus
    Brass Contributor
    Oct 18, 2023
    I know why this is not working for me. When i install the Edge the /Library/LaunchDaemons/ om.microsoft.EdgeUpdater.* is not created in the first place. That is why some ppl have issues in the first place to either remove or even get the solution to work.
  • CyrilYu's avatar
    CyrilYu
    Copper Contributor
    Oct 17, 2023
    I'm proud of myself because I was the first to notice that the problem arose in /Library/LaunchDaemons/. I tested with a virtual machine and found that new machines do not have the issue of login items failing to download. So, I believe the problem is that the new Edge installer doesn't recognize if your machine is brand new. Therefore, as long as you truly remove all the issues with Edge and download Edge from the official website, the problem will be easily resolved.

    I just successfully tried it on my main machine. I carefully examined all files containing 'edge', meticulously deleted the files truly belonging to the MS Edge browser, and after restarting and installing Edge, all the problems disappeared. It's perfect.
  • CyrilYu's avatar
    CyrilYu
    Copper Contributor
    Oct 17, 2023

     Hey everyone, I've discovered an alternative solution to the problem. As I mentioned earlier, the issue stems from the login item. While yeliex's method is certainly effective, I've found another approach.

    Instead of simply uninstalling, completely remove Microsoft Edge from your Mac. By "completely", I mean ensuring that no trace of any Microsoft Edge file remains on your system. I utilized the Spotlight search to locate and delete every associated Edge file. Once I completed this, I restarted my Mac, reinstalled Edge, and noticed that the login item it automatically downloaded resolved the issue.

     

    It seems that merely using software like AppCleaner isn't thorough enough. Manually searching for and eliminating any lingering Edge files is essential.