Forum Discussion
Problem viewing PDF format (1.5) in application in Edge
Good morning, The last few weeks we received several complaints from our customers about a blurry pdf format that we show in our application. Yet nothing's wrong when we use it in an other webbro...
The PDF feature team is asking if disabling the PDF thumbnail cache will mitigate the issue. The steps on how to do this can be found below. Again, thank you for your help on this, and please let me know if you have any questions about the process.
Page thumbnails can be disabled by using “—disable-features=”msPdfThumbnailCache” while opening Edge.
- Right click on the Edge shortcut icon.
- Click “Properties”.
- Go to “Shortcut” tab.
- In “Target” section, copy paste “—disable-features=”msPdfThumbnailCache”” at the end.
- Click “Apply”.
- Close the properties pop-up.
- Re-start Edge. (Make sure all the Edge processes have ended from the Task Manager.)
OR
- Open command prompt. (Search “cmd” in Windows search box)
- Navigate to the directory where Edge is present. (run “cd C:\Program Files (x86)\Microsoft\Edge\Application” in cmd prompt.)
- Run “taskkill /im msedge.exe /f” to kill all the Edge processes running currently.
Launch Edge using “msedge.exe –disable-features=”msPdfThumbnailCache”.
Hi Jerimiah,
Thanks for the reply. I wanted to test this above, but I had noticed that the problem is resolved already, even though my Edge version hasn't changed. Stil I tried it out but yeah, everything seems to work for now. Thanks again for the help!
Thanks for the reply. I wanted to test this above, but I had noticed that the problem is resolved already, even though my Edge version hasn't changed. Stil I tried it out but yeah, everything seems to work for now. Thanks again for the help!
Same here. I was about to change that setting but before I tried I've opened this PDF that initially was having issues. Opened with no issues. With po changes at my end.