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PBoelens_23's avatar
PBoelens_23
Copper Contributor
Jan 27, 2023

Problem viewing PDF format (1.5) in application in Edge

Good morning,   The last few weeks we received several complaints from our customers about a blurry pdf format that we show in our application. Yet nothing's wrong when we use it in an other webbro...
PBoelens_23's avatar
PBoelens_23
Copper Contributor
Feb 03, 2023

Jeremiah-V 

We use a pdf plug-in (embedded pdf), I guess standard pdf in Edge. 

Sadly I don't have an example ready, because it would contain customer information. 

Microsoft Edge: 109.0.1518.78 (Official build) (64-bit) 

Command-line: 

"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --no-startup-window /prefetch:5 --flag-switches-begin --disable-features=WebContentsForceDark --flag-switches-end

 

Is this enough information or am I missing something?

Kind regards, Patricia 

 

Jeremiah-V's avatar
Jeremiah-V
Iron Contributor
Feb 06, 2023

PBoelens_23 

The PDF feature team is asking if disabling the PDF thumbnail cache will mitigate the issue. The steps on how to do this can be found below. Again, thank you for your help on this, and please let me know if you have any questions about the process.

 

Page thumbnails can be disabled by using “—disable-features=”msPdfThumbnailCache” while opening Edge.

 

  1. Right click on the Edge shortcut icon.
  2. Click “Properties”.
  3. Go to “Shortcut” tab.
  4. In “Target” section, copy paste “—disable-features=”msPdfThumbnailCache”” at the end.
  5. Click “Apply”.
  6. Close the properties pop-up.
  7. Re-start Edge. (Make sure all the Edge processes have ended from the Task Manager.)

 

OR

 

  1. Open command prompt. (Search “cmd” in Windows search box)
  2. Navigate to the directory where Edge is present. (run “cd C:\Program Files (x86)\Microsoft\Edge\Application” in cmd prompt.)
  3. Run “taskkill /im msedge.exe /f” to kill all the Edge processes running currently.

Launch Edge using “msedge.exe –disable-features=”msPdfThumbnailCache”.

  • adenae's avatar
    adenae
    Copper Contributor
    Mar 02, 2023

    Jeremiah-V 

     

    So…

    "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" —disable-features=”msPdfThumbnailCache” - No worky in either shortcut, desktop or taskbar for Edge

    Windows 11 Pro 

     

    the result was: 

    "C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --profile-directory=Default  —disable-features=”msPdfThumbnailCache" 

     

    pasted result from browser: 

    http://xn--disable-features%3Dmspdfthumbnailcache-5m1xej6b/

     

    NO WORKY –

    I DO NOT have Adobe Acrobat installed

    Edge ver. 110.0.1587.57 - 3/1/2023

    Edge Update: 1.3.173.49 - 3/1/2023

    Microsoft Edge WebView2 Runtime:  110.0.1587.57 - 3/1/2023

     

     

    • sam721's avatar
      sam721
      Copper Contributor
      Nov 18, 2023

      I am still having issue. I noticed it happens when I have more than one document open. adenae 

  • PBoelens_23's avatar
    PBoelens_23
    Copper Contributor
    Feb 07, 2023
    Hi Jerimiah,

    Thanks for the reply. I wanted to test this above, but I had noticed that the problem is resolved already, even though my Edge version hasn't changed. Stil I tried it out but yeah, everything seems to work for now. Thanks again for the help!
    • MichalMucha's avatar
      MichalMucha
      Copper Contributor
      Feb 07, 2023

      PBoelens_23 

      Same here. I was about to change that setting but before I tried I've opened this PDF that initially was having issues. Opened with no issues. With po changes at my end. 

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