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PBoelens_23's avatar
PBoelens_23
Copper Contributor
Jan 26, 2023

Problem viewing PDF format (1.5) in application in Edge

Good morning,   The last few weeks we received several complaints from our customers about a blurry pdf format that we show in our application. Yet nothing's wrong when we use it in an other webbro...
PBoelens_23's avatar
PBoelens_23
Copper Contributor
Feb 03, 2023

Jeremiah-V 

We use a pdf plug-in (embedded pdf), I guess standard pdf in Edge. 

Sadly I don't have an example ready, because it would contain customer information. 

Microsoft Edge: 109.0.1518.78 (Official build) (64-bit) 

Command-line: 

"C:\Program Files (x86)\Microsoft\Edge\Application\msedge.exe" --no-startup-window /prefetch:5 --flag-switches-begin --disable-features=WebContentsForceDark --flag-switches-end

 

Is this enough information or am I missing something?

Kind regards, Patricia 

 

Jeremiah-V's avatar
Jeremiah-V
Iron Contributor
Feb 06, 2023

PBoelens_23 

The PDF feature team is asking if disabling the PDF thumbnail cache will mitigate the issue. The steps on how to do this can be found below. Again, thank you for your help on this, and please let me know if you have any questions about the process.

 

Page thumbnails can be disabled by using “—disable-features=”msPdfThumbnailCache” while opening Edge.

 

  1. Right click on the Edge shortcut icon.
  2. Click “Properties”.
  3. Go to “Shortcut” tab.
  4. In “Target” section, copy paste “—disable-features=”msPdfThumbnailCache”” at the end.
  5. Click “Apply”.
  6. Close the properties pop-up.
  7. Re-start Edge. (Make sure all the Edge processes have ended from the Task Manager.)

 

OR

 

  1. Open command prompt. (Search “cmd” in Windows search box)
  2. Navigate to the directory where Edge is present. (run “cd C:\Program Files (x86)\Microsoft\Edge\Application” in cmd prompt.)
  3. Run “taskkill /im msedge.exe /f” to kill all the Edge processes running currently.

Launch Edge using “msedge.exe –disable-features=”msPdfThumbnailCache”.