Poor text rendering in PDFs

Update: The situation is cleared up within the day. Mutual respect has been regained! More details in later posts.

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I have just received a message from Microsoft regarding this Shift+Alt+I feedback I had sent. I had meticulously reproduced the issue to readily include a screenshot in that feedback, and also provided a link to this thread. Microsoft's response says:

In order to investigate your feedback, we would like to get some additional information from you. Please reply back to this email and attach one or more of the following:

• The steps you took before you experienced an issue in the app
• Any documents you were working on when you submitted the feedback
• A screenshot of the experience

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This is rude. Everything they requested there is already available in this thread. A screenshot was directly included in the feedback, and several others are again here.

This is essentially on par with asking for a slave to provide comfort. For this once, I honored their "request"; used the link I had sent, downloaded stuff from there (here), and sent them back as a reply. Just because they couldn't be bothered to visit the link themselves.

Respect is reciprocal; if Microsoft does not treat their customers with respect, it's very hard for the customers to take Microsoft seriously. I will not comply with such disrespectful requests of Microsoft anymore. I'm writing this here as a feedback.