Poor text rendering in PDFs

Brass Contributor

Jul 10, 2020

Update: The situation is cleared up within the day. Mutual respect has been regained! More details in later posts.

Deleted

I have just received a message from Microsoft regarding this Shift+Alt+I feedback I had sent. I had meticulously reproduced the issue to readily include a screenshot in that feedback, and also provided a link to this thread. Microsoft's response says:

In order to investigate your feedback, we would like to get some additional information from you. Please reply back to this email and attach one or more of the following:
The steps you took before you experienced an issue in the app
Any documents you were working on when you submitted the feedback
A screenshot of the experience

This is rude. Everything they requested there is already available in this thread. A screenshot was directly included in the feedback, and several others are again here.

This is essentially on par with asking for a slave to provide comfort. For this once, I honored their "request"; used the link I had sent, downloaded stuff from there (here), and sent them back as a reply. Just because they couldn't be bothered to visit the link themselves.

Respect is reciprocal; if Microsoft does not treat their customers with respect, it's very hard for the customers to take Microsoft seriously. I will not comply with such disrespectful requests of Microsoft anymore. I'm writing this here as a feedback.

posinha
Microsoft
Jul 10, 2020
Thank you for the time and effort you put into reproducing this issue and sharing it with us. As Fawkes mentioned, your feedback is incredibly important to us, and we deeply apologize for the incongruent messaging you received.

After reviewing the history of your feedback, it looks like it was correctly directed to us, the PDF team. However, it seems like there was an issue during the initial review, causing us to send that second email. We take instances like this seriously, so we'll ensure it doesn't happen again. In the meantime, we're happy to confirm that your submission was so thorough and helpful, we were able to open a bug from it and prioritize it! We'll keep you updated on it
- utkangezer
  Brass Contributor
  Jul 10, 2020
  posinha
  I'm happy to hear that my report made sense. Above all, thank you for your contact. I don't feel let down as before anymore.
  
  The thing is, I enjoy helping. That part of me was yearning to help, even if it amounts to digital-legwork, and rehashing of previously stated. And so I did, but then my sense of equity was upset by that, feeling abused. Had I not had either one of those parts, I would either delete that mail immediately, or rather help-and-forget. Either way, this wouldn't come up as a problem here. I apologize for having such a personality with inner conflicts.
  
  I wish you and the whole PDF team wonderful achievements!
Deleted
Jul 10, 2020
UPDATE: No need to send a DM, the PDF team knew exactly which submission I was referencing, as they had already personally reviewed your feedback. They will have more info about this situation (and the response you received) shortly.

----

utkangezer Thank you for sharing that, and we're sorry to hear that you received such a disproportionate response; that was certainly not the experience that we aim for. Not only do we respect our users, but we deeply value and appreciate your feedback (and the time that does into documenting and sharing it.)

I work closely with the feature owners for the in-browser feedback, so I'd like to bring this to their attention. If you're comfortable with it, feel free to send me a DM with the first sentence from your submission (you should have received an initial email that included it) so that we can look into this. And while we're determining why you received that response, I'll also ensure that the PDF team received the original submission.

Fawkes (they/them)
Program Manager & Community Manager - Microsoft Edge
- utkangezer
  Brass Contributor
  Jul 10, 2020
  Deleted
  I have just received another reply. This time a sincere one, telling that it was a mistake. I appreciate a personal contact, and honesty. I responded back with my thanks for their correspondence.
  
  I do not mind if this issue remains with Edge for another year. It's not at all important to me, compared to people's sincerity and respect. I'm glad that they've been uplifted swift.
  
  I had came here to bring the updates, and have seen your message only now (3 hours late, sorry). Thank you for getting involved.
  - Deleted
    Jul 10, 2020
    utkangezer Of course, I'm happy to help whenever I can! We truly want to "do right" by our users, which includes communicating transparently. Thanks again for your efforts, we appreciate them.
    
    Fawkes (they/them)
    Program Manager & Community Manager - Microsoft Edge

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