Forum Discussion
Poor text rendering in PDFs
utkangezer Thank you for reporting this to us, all of the detail is very helpful! I've passed this on to our PDF team to investigate further. In the meantime, they requested that you please submit diagnostic data (Shift+Alt+I) when you have a PDF open in the browser.
Fawkes (they/them)
Project & Community Manager - Microsoft Edge
Update: The situation is cleared up within the day. Mutual respect has been regained! More details in later posts.
Deleted
I have just received a message from Microsoft regarding this Shift+Alt+I feedback I had sent. I had meticulously reproduced the issue to readily include a screenshot in that feedback, and also provided a link to this thread. Microsoft's response says:
In order to investigate your feedback, we would like to get some additional information from you. Please reply back to this email and attach one or more of the following:
- The steps you took before you experienced an issue in the app
- Any documents you were working on when you submitted the feedback
- A screenshot of the experience
This is rude. Everything they requested there is already available in this thread. A screenshot was directly included in the feedback, and several others are again here.
This is essentially on par with asking for a slave to provide comfort. For this once, I honored their "request"; used the link I had sent, downloaded stuff from there (here), and sent them back as a reply. Just because they couldn't be bothered to visit the link themselves.
Respect is reciprocal; if Microsoft does not treat their customers with respect, it's very hard for the customers to take Microsoft seriously. I will not comply with such disrespectful requests of Microsoft anymore. I'm writing this here as a feedback.
posinhaMicrosoft
Thank you for the time and effort you put into reproducing this issue and sharing it with us. As Fawkes mentioned, your feedback is incredibly important to us, and we deeply apologize for the incongruent messaging you received.
After reviewing the history of your feedback, it looks like it was correctly directed to us, the PDF team. However, it seems like there was an issue during the initial review, causing us to send that second email. We take instances like this seriously, so we'll ensure it doesn't happen again. In the meantime, we're happy to confirm that your submission was so thorough and helpful, we were able to open a bug from it and prioritize it! We'll keep you updated on it
I'm happy to hear that my report made sense. Above all, thank you for your contact. I don't feel let down as before anymore.
The thing is, I enjoy helping. That part of me was yearning to help, even if it amounts to digital-legwork, and rehashing of previously stated. And so I did, but then my sense of equity was upset by that, feeling abused. Had I not had either one of those parts, I would either delete that mail immediately, or rather help-and-forget. Either way, this wouldn't come up as a problem here. I apologize for having such a personality with inner conflicts.
I wish you and the whole PDF team wonderful achievements!
UPDATE: No need to send a DM, the PDF team knew exactly which submission I was referencing, as they had already personally reviewed your feedback. They will have more info about this situation (and the response you received) shortly.
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utkangezer Thank you for sharing that, and we're sorry to hear that you received such a disproportionate response; that was certainly not the experience that we aim for. Not only do we respect our users, but we deeply value and appreciate your feedback (and the time that does into documenting and sharing it.)
I work closely with the feature owners for the in-browser feedback, so I'd like to bring this to their attention. If you're comfortable with it, feel free to send me a DM with the first sentence from your submission (you should have received an initial email that included it) so that we can look into this. And while we're determining why you received that response, I'll also ensure that the PDF team received the original submission.
Fawkes (they/them)
Program Manager & Community Manager - Microsoft EdgeDeleted
I have just received another reply. This time a sincere one, telling that it was a mistake. I appreciate a personal contact, and honesty. I responded back with my thanks for their correspondence.
I do not mind if this issue remains with Edge for another year. It's not at all important to me, compared to people's sincerity and respect. I'm glad that they've been uplifted swift.
I had came here to bring the updates, and have seen your message only now (3 hours late, sorry). Thank you for getting involved.
Deleted Thank you for your help. I just have. There was no reference number to my submission, so I cannot provide any pointers to it to you.
I have yet another example, this time from a Microsoft Word generated PDF:
See that the bottom of each symbol is deformed.
I indeed am using Firefox now for working on Overleaf, and there the PDFs are rendered perfectly, as far as I can notice.
- posinha
utkangezer Thank you for contacting us about this issue. I work with the Microsoft Edge PDF team. It would help us a lot with reproducing and addressing the issue if you could provide us with the PDF file that is causing this issue (in case it does not hold any confidential information). We will ensure that the file will only be in the hands of the team members who need to look at it to resolve the issue.
posinha I am sorry for the (very) late reply; I once was receiving a lot of uninteresting replies to a post of mine, and then e-mail notifications for each. I thought that experience (uninteresting replies) as an example of this portal, and so I had disabled the notifications altogether. Back to the topic...
Of course, but I cannot share the document used for the screenshots in the original post. I can send you the aforementioned Microsoft Word generated, and Apple Keynote generated PDFs. I also have just reproduced this with another Latex generated PDF of mine, which I can share. Here's a screenshot of the latest incident:
Particularly great example, since all the lines containing the minus sign has been garbled out, making the fraction weird.
I couldn't find out how I can send the example documents to you only... The personal message feature doesn't support attachments. I will post them right here, although I would be happier if I hadn't have to share them this publicly.
Finally, and again; this happens in every PDF on all 3 of my machines, both Windows and Mac. Thus, I actually think that these PDFs I've shared have no use -- you may just use any other. It doesn't happen consistently, i.e. you most definitely will not see the problem occurring at the exact same lines. The document may turn out perfect, too, by chance. I once had to re-open a short (~2 page) document about 10 times to reproduce the issue, carefully examining it top-to-bottom each time. If you can never (seemingly, as you can never be sure) reproduce the problem on your end, then (maybe) it means this is due to a combination of parameters, and one that your machines don't satisfy, while mine do. Microsoft Edge is definitely a parameter -- it doesn't happen on my machines with Firefox, SumatraPDF (Windows), PDF Expert (Mac), etc.. I am very positive that this happens with Chrome, too (or at least was happening when I was using it). The second parameter might be the display scaling. Not using display scaling is not a solution. It would be very curious if you indeed cannot reproduce this. I am ready and willing to provide any system details that might be relevant, to pinpoint other parameters causing this.
I would also be interested in knowing the specs of a machine that never experiences this issue.
I still haven't enabled notifications. I apologize for any late replies,
Utkan
