Forum Discussion
Anonymous
Aug 23, 2019Pages not loading...
I am having the same issue reported by one user today, in this link: https://developer.microsoft.com/en-us/microsoft-edge/platform/issues/23289064/ Web pages don't load in Canary versio...
- Aug 23, 2019
Deleted
Follow these steps:
- Go to C:\Users\USERNAME\AppData\Local\Microsoft\Edge SxS\Application (replace USERNAME with your own Windows username)
- open a CMD window in that directory. you can do it by typing "CMD" in the windows explorer's address bar and pressing Enter.
- then type in this command: msedge.exe --user-data-dir=c:\foo
- if everything goes right, it should load a brand new Edge browser window for you, which means your Edge browser files are not corrupted or anything, load some websites and see if they work.
- if they do then you can go ahead and close it.
- Go here and delete the folder called "User Data" C:\Users\USERNAME\AppData\Local\Microsoft\Edge SxS (again replace the USER name with your own)
- now open your Edge canary browser normally and report back what happened. hope that helps.
p.s: before deleting the User Data folder, you gotta know that it's gonna delete your favorites, passwords etc. you don't have to worry about this if you had enabled cloud sync.
HotCakeX
Aug 23, 2019MVP
I've never worked with Mac before but the idea is to find the install location of Edge canary and delete the User Data folder. in Windows you could use task manager to open the folder of any running program, maybe there is something similar in Mac.
Watney
Aug 23, 2019Iron Contributor
HotCakeX sure, just basically blow away the personal settings.
For other Mac users, here's the path to the personal settings: /Users/<username>/Library/Application Support/Microsoft Edge Canary/ Put it in the trash and carry on.
HotCakeX since the user data is corrupt, my hunch is waiting for another build won't fix the problem. What do you think?
- HotCakeXAug 23, 2019MVP
I'm not sure..maybe, new update was just released: Version 78.0.256.0
it's good though that it happened when most of the cloud sync functions are enabled by default.