Forum Discussion

yzahn's avatar
yzahn
Copper Contributor
Apr 22, 2020

(Non English) Edge crashing reliably when downloading exe files

Hi,

 

I am having a problem with Edge crashing reliably when downloading exe files which are above a certain size.

Versions: 81.0.416.58‏ (latest stable),  84.0.488.1 (latest dev)

Locale: Hebrew

Anti Virus: Windows Defender

Extensions: none

 

P.S. I have crash dumps. It's a pity that MS don't make PDB symbol files (and source code) publicly available... I might have tried diagnosing the issue myself...

  • Deleted's avatar
    Deleted
    May 08, 2020

    yzahn Thank you for bringing this to our attention. Our devs automatically receive a notification when a crash occurs, but I would like to help do some more troubleshooting. Here are a couple questions for you:

     

    1. Can you describe exactly what happens during the crash? (Ie, the screen goes blank, all windows/tabs close, you receive an error first, etc.)
    2. Do you know if there was a certain time or version when the crashes started, or have you always seen this behavior when downloading large files on Microsoft Edge?
    3. Have you had a chance to submit detailed feedback and diagnostics through the browser (Shift+Alt+I) yet? I understand that you likely can't do this during/immediately after the crash, but it would help our devs rule out other issues. If you'd like to ensure that we can get it to the team ASAP, feel free to send me a DM and I can help 
    4. Does this happen with specific sites (especially ones that could be considered "unsafe") or do use the behavior in a variety of contexts?
    5. If you have access to multiple machines, do you see the same problem across them?

    Thank you,

     

    Fawkes (they/them)
    Project & Community Manager - Microsoft Edge

    • yzahn's avatar
      yzahn
      Copper Contributor
      May 09, 2020

      Deletedthanks for the reply

       

      To answer your questions:

      1. When I say crash I mean a literal crash, i.e. an uncaught exception generating a dump file. The actual exception code is 0xc00000fd - STATUS_STACK_OVERFLOW.
      2. I don't know which version this started in. The problem persists in current stable and dev.
      3. I did submit a complaint via the browser also.
      4. No.
      5. I only use 1 machine but many of my acquaintances report the same issue

       

      • Deleted's avatar
        Deleted
        May 11, 2020

        yzahn Thanks for the quick response, that was helpful. We take performance issues very seriously, and if you're comfortable with it, I can ask the team to investigate your specific diagnostics. If that's something you'd be interested in, feel free to send me a DM, and we can work out the next steps.

         

        Fawkes (they/them)
        Project & Community Manager - Microsoft Edge

    • yzahn's avatar
      yzahn
      Copper Contributor
      Apr 22, 2020

      HotCakeX I cannot say exactly because I haven't done extensive testing with different file sizes. But I can say that a 10 mb seems to already trigger the crash. (I don't know if the filesize is the determining factor or the length of time the download takes.)

      • yzahn's avatar
        yzahn
        Copper Contributor
        May 07, 2020

        Bump...

        Guys, what's going on?!?
        This is a totally reproducible reliable crash on ALL versions regardless of extensions, antivurus, etc.
        Just change the browser language to Hebrew and try downloading an EXE file,
        All my Israeli acquaintances are complaining of the same issue.
        Wake up!

        How can I call more attention to this?

Resources