Forum Discussion
New Way to Submit Feedback in Microsoft Edge
Reza_Ameri-Archived wrote:There are three ways to submit Feedback directly to Microsoft Edge team:
1) Send feedback through Feedback option in Microsoft Edge , which is fast and convenience but normally we won't see how well our feedback has been evaluated.
2) Submit feedback through Feedback Hub app in Windows 10 which is easy and cool but to do that we need to have access to Windows 10 device.
3) Share feedback using this discussion and this community , but the problem is there are so many discussion and sometimes it is hard to track what happens to our original idea and we don't have ability of upvote here.
Therefore, I suggest we need a platform similar to UserVoice , so we could share feature request and more concentrate on Feedback rather than discussion. If Feedback Hub was web-based, it would have been nice to share feedback and such method give us ability to keep track on status of submitted feedback.
Hi,
I have to disagree because That's Not true.
first of all there is a 4th way which is here:
https://microsoftedgesupport.microsoft.com/hc/en-us/requests/new
1. Sending feedback using the feedback button on the browser is the best and preferred way of developers, because it helps them track the feedbacks properly in their internal data base. they have mentioned it several times in the forum.
And of course you can see how your feedback is being evaluated. when you send a feedback, you receive an automated Email saying that your feedback is successfully received. then once they work on your feedback you receive another email with more information. once your feedback is implemented, you receive yet another email about the feedback, and saying thank you because you helped make Edge better.
also sending feedback using the feedback button on the browser has the ability record problem in Edge which collections additional information, attaching them to the user feedback and sending more data that helps identify and solve the problem.
2. sending Feedback through feedback hub app is most suitable for Edge stable only.
3. in this forum there is like which is = upvote. they're basically the same thing. also developers usually visit this Community everyday, replying to people, taking feedbacks personally from users and more. but still the preferred way is to use the feedback button on the browser.
Feedback hub app becoming a web based platform, like a PWA, won't help much.
because:
- Feedback hub app needs to be installed and integrated inside the OS in order to be able to record, create and send meaningful diagnostic and telemetry data along with the user feedback. I'm talking about the problem recording feature of Feedback hub app.
- also there is no shortage of Windows 10 users. there are more than 1 Billions out there.
I agree both of you.
We need a new, genuin, easy to use and, most important, trackable way to submit feedback/issues.
And yes, Feedback Hub won't be a suitable solution.
What we really miss and need is a Public Issue Tracker like https://bugs.chromium.org/
Well, although it's not capable to collect and send telemetric data, it works. I reported lots of issues within the last years there, and every one either got solved or at least explained why it's not possible to implement or has to be abandoned.
Plus it helps to stay update on the staus of bug resolving and prevent multiple feedbacks on the same issue.
So please upvote the Public Issue Tracker in the January survey: https://go.microsoft.com/fwlink/?linkid=2116592
Thanks
Neon01add to what you mention, take a look at Microsoft Edge Developer:
https://developer.microsoft.com/en-us/microsoft-edge/status/
I am looking for something like this one for feedbacks to see list and status but one part where we could login with Microsoft Account and submit feedback and see trace of our feedback and also Microsoft Edge team could merge feedbacks and see nice view of platform progress for non-developer feedbacks too.
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Reza_Ameri-Archived wrote:Neon01add to what you mention, take a look at Microsoft Edge Developer:
https://developer.microsoft.com/en-us/microsoft-edge/status/
I am looking for something like this one for feedbacks to see list and status but one part where we could login with Microsoft Account and submit feedback and see trace of our feedback and also Microsoft Edge team could merge feedbacks and see nice view of platform progress for non-developer feedbacks too.
Look, there are different ways to handle it. not everyone need to have a bug tracker.
not every feedback necessarily need to be tracked by the user every step of the way.
you send a feedback, Edge developers receive it, they categorize it internally, if the number of received feedbacks for a specific request is adequate, they will add it to the top feedbacks list
https://aka.ms/MSEdgeTopFeedback
and that is trackable, very detailed actually with exact dates.
the rest of the feedbacks that are problems should just be sent, Microsoft indexes them internally to fix them.
- Trackable? the Feedback button on the browser is trackable.
not publicly, but privately, using Emails.
there is no reason for it to be public. in fact, developers want to see how many people submit the same feedback (problem or suggestion) to decide whether a feature is popular enough to be implemented, and in case of a problem, more data of the similar problem/bug will help them find and fix the problem faster and easier.HotCakeX I think some feedback would get more support if other people realise that it would indeed be a good idea. For example I suggested to have install as an app to be able to handle tabs on its own. As it is if you click on a link that needs to open additional tabs it open inside Edge instead of the webapp. Most people may not even realise they can use installed as an app, and perhaps how good it would be to have tabs in them as well
A topic for that would also educate people in my opinion 🙂
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AlexB wrote:HotCakeX I think some feedback would get more support if other people realise that it would indeed be a good idea. For example I suggested to have install as an app to be able to handle tabs on its own. As it is if you click on a link that needs to open additional tabs it open inside Edge instead of the webapp. Most people may not even realise they can use installed as an app, and perhaps how good it would be to have tabs in them as well
A topic for that would also educate people in my opinion 🙂
sure, you can create a topic on the community and people will see it. search engines also index the posts in this community too so more chance for users to view it. there is no limitation in it.
more people will view it, the post will get many likes, developers will see it and index it internally. people will also send it as feedbacks through browser feedback button, trough online form and by commenting on the post and that's it 🙂
That's what we've been doing for 1 year now
HotCakeXas you mention using the current methods, you will receive email and response. Actually such method is good for general public where we send few feedback and see they are work. But if you are active feedback sender, you will have to search through your email with tons of feedback.
For example, I also shared some feedback in this forum and because there were reply from others who shared their opinions (it is hard for me to find what is status of feedback and I need to browse through to find out official reply from Microsoft team. However, platforms like Feedback Hub or uservoice has ability to merge feedback , upvote and we see status like under consideration, implemented ,etc. Microsoft has such thing internally but we need also professional view , so if I want to say how many feedback and bug I sent to Microsoft Edge team and what are their status , I am unable to do it easily using Feedback option in Microsoft Edge and this forum and I need to search through this forum and my email.
- Spoiler
Reza_Ameri-Archived wrote:HotCakeXas you mention using the current methods, you will receive email and response. Actually such method is good for general public where we send few feedback and see they are work. But if you are active feedback sender, you will have to search through your email with tons of feedback.
For example, I also shared some feedback in this forum and because there were reply from others who shared their opinions (it is hard for me to find what is status of feedback and I need to browse through to find out official reply from Microsoft team. However, platforms like Feedback Hub or uservoice has ability to merge feedback , upvote and we see status like under consideration, implemented ,etc. Microsoft has such thing internally but we need also professional view , so if I want to say how many feedback and bug I sent to Microsoft Edge team and what are their status , I am unable to do it easily using Feedback option in Microsoft Edge and this forum and I need to search through this forum and my email.
a bug tracker would need a search too. there would be thousands of feedbacks, you won't be seeing all of them in the home page.
it will be same as Email and Community. actually communities like this is more user friendly, there are tags, advanced search functions and direct interaction with developers.
