Forum Discussion

Jordan Paris's avatar
Jordan Paris
Brass Contributor
Aug 21, 2019
Solved

MS Edge Enterprise Account Syncing

It seems it is now enabled for me in Dev channel, but it is showing that "sync has been disabled by the administrator." This is a domain-joined PC. Is this setting looking at the "Sync your settings"...
  • John White's avatar
    John White
    Aug 22, 2019

    Jordan Paris  So it appears that the issue is that it requires AD Premium, in particular - Enterprise State Roaming. I had two tenants, one with, one without. One worked, one didn't. I lit up AD Premium on the onr that didn't and after a little while, I was able to get it going. 

JayAntoney's avatar
JayAntoney
Copper Contributor
Jan 14, 2020

Hey akhator!

 

I understand that you posted that you're exploring other ways for other AAD SKUs to be able to sync. I'm interested to know if this has got any further yet?

 

Google Chrome enables this feature for all customers and Microsoft enables it for home accounts, so why not people who actually pay you money, no matter what SKU they have?

 

First line workers who just have an exchange account (Office 365 E1) for example, would love this feature to be able to save passwords and have consistent experiences between computers.

 

It would be great to see this moving forward if at all possible.

 

Thanks in advance

Jay 

bmartindcs's avatar
bmartindcs
Iron Contributor
Oct 01, 2020

Roger Buckthal You're not helpful nor was that productive. I assume you don't even understand why we're using this if you're saying stuff like that. Go troll somewhere else.

  • Johannes Goerlich's avatar
    Johannes Goerlich
    Brass Contributor
    Nov 23, 2020

    We also have some users reporting the sync issue. For example for it looks as follows in edge://sync-internals :

    Disable Reasons: Feature not supported.

    Sync Client ID: Uninitialized

    Invalidator Client ID: Uninitialized

    Username: mailto:user@cantonso.com

    Requested Toke: n/a

    Has token: false

    Error Type: DISABLED_BY_ADMIN
    Action: STOP_SYNC_FOR_DISABLED_ACCOUNT
    Error: Description Microsoft Information Protection service is disabled

     

    Is there any news how to fix it? If there is a fix, is it needed to be fixed per account or per tenant?

     

    Best regards

    Johannes

    • bmartindcs's avatar
      bmartindcs
      Iron Contributor
      Nov 30, 2020

      Johannes Goerlich 

       

      In short, no fix you can do. You have to open a case with MS and they will fix. Two things of importance:

      -It's a pain to get through to the right "department" to fix this, and you will have to jump through lots of "restart your router" type troubleshooting.

      -You will lose your Edge profile, so make sure you back it up first.

      • Johannes Goerlich's avatar
        Johannes Goerlich
        Brass Contributor
        Feb 05, 2021

        In the meantime we were told to ask the users to sign-out from their work profile on all their devices, sign-in on one device and reset the sync by selecting Settings and more > Sync > Reset sync with Resume sync after resetting to fix this issue.

         

        It seems there is no possibility to determine proactively which users are effected. So we have to wait for every affected one to complain and raise a ticket at our IT support.

         

        tw. it was mentioned by MS that the issue might be fixed with v88 stable, but i couldn't verify, yet.