Forum Discussion

Brass Contributor

Aug 21, 2019

Solved

MS Edge Enterprise Account Syncing

It seems it is now enabled for me in Dev channel, but it is showing that "sync has been disabled by the administrator." This is a domain-joined PC. Is this setting looking at the "Sync your settings"...

John White
Aug 22, 2019
Jordan Paris So it appears that the issue is that it requires AD Premium, in particular - Enterprise State Roaming. I had two tenants, one with, one without. One worked, one didn't. I lit up AD Premium on the onr that didn't and after a little while, I was able to get it going.

akhator

Former Employee

Jan 24, 2020

Kirby Stuart Sorry to hear that you are running into issues with Sync. We absolutely want to ensure that you have a great experience in adopting sync. We will be happy to work alongside with you and assist in removing any issues that you feel are deployment blockers. If you feel that this will be helpful, please message me your contact details so that we can engage.

Andrew Connell

MVP

Mar 24, 2020

Same here... on latest MacOS (10.15.3) & Edge (80.0.361.69). Using my AzureAD global admin account. Verified nothing is blocked on my AAD tenant in Azure IP, but still seeing the error:

Error Type DISABLED_BY_ADMIN
Action STOP_SYNC_FOR_DISABLED_ACCOUNT
URL
Error Description Microsoft Information Protection service is disabled

On the edge://sync-internals, the Summary section shows "Disable Reasons: Feature not supported. Waiting for sync URL"

Back to Chrome... 😞

akhator
Former Employee
Mar 24, 2020
Andrew Connell Sorry to hear that you are running into problems with sync. Can you confirm that you reviewed https://docs.microsoft.com/en-us/deployedge/microsoft-edge-enterprise-sync and ensured that AIP is enabled?