Forum Discussion
MS Edge Enterprise Account Syncing
Jordan Paris So it appears that the issue is that it requires AD Premium, in particular - Enterprise State Roaming. I had two tenants, one with, one without. One worked, one didn't. I lit up AD Premium on the onr that didn't and after a little while, I was able to get it going.
akhator Is there special setup required for syncing an enterpise account? My company has a AAD P1 subscription. On my desktop client (81.0.389.2 Dev) using my work account I get a error that "Sync isn't available right now" and "Couldn't connect to the server. Retrying...". I have a personal profile setup and that seems to be working without issue. Any suggestions?
Having the same issue here. Looking at Version 79.0.309.71 (Official build) (64-bit), our work accounts will not sync with error: Sync isn't available right now. & Hmmmm....we're having trouble verifying your account details.
Yet, Sync for our work accounts was working fine in the older Edge. We have AAD Prem and Enterprise Roaming is enabled and has been for a long time. Our Windows 10 Enterprise settings sync and work fine with our work accounts. Just not the new Edge.
Digging a bit more (edge://sync-internals/), I see this: EDGE_AUTH_ERROR: 3, 13, caa2000c
Looking around it may seem like it has to do with MFA. We do require all users to use MFA, however this does not have any issues with Windows 10 Syncing since we do get MFA prompts for almost anything we log into through Windows. However, I do not get a MFA prompt when I log into the New Edge browser.
Kirby Stuart I do have MFA setup on my account, however our conditional access policy is configured such that when connecting from a trusted IP MFA isn't required.
