Forum Discussion

Copper Contributor

Aug 29, 2019

Solved

MS Edge Beta High CPU consumption and crash

Hi Folks I just tried to install MS Edge Beta on one of my RDS 2016 Servers. Right after starting the browser, CPU consumption goes crazy (like 100%) and crashes after a while. Eventviewer shows...

Ajni Kurtaj
Aug 31, 2019
*UPDATE*
I saw that in the report there were some citrix DLLs, so I excluded MS Edge from Citrix Hook (the environment ist Citrix XenApp). Now it works!!!

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
REG_SZ "ExcludedImageNames"
Value "msedge.exe,nacl64.exe"

Hi Elliot Kirk
I got an event entry like yours, but the cab ID is 0
I could give you this report if you want?

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: msedge.exe
P2: 77.0.235.15
P3: 5d63324c
P4: ntdll.dll
P5: 10.0.14393.2969
P6: 5ccd148a
P7: c0000005
P8: 0000000000065553
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_msedge.exe_393e7f92beac25963aca3073acfdfd8bfb62c8_adb6d895_1bafbe26
Analysis symbol:
Rechecking for solution: 0
Report Id: fd3b37ed-b5b4-40e1-af8f-eb2159f9d3f7
Report Status: 4
Hashed bucket:

Ajni Kurtaj

Copper Contributor

Aug 30, 2019

Hi Elliot Kirk The machine is a virtual Windows Server 2016 without a graphic card

Elliot Kirk

Former Employee

Aug 30, 2019

*Edited*

Thanks, Ajni Kurtaj! That eliminates the top hitting bug. Do you see any crashes in your event viewer record?

Here is a similar crash from a VM here:

Fault bucket 2299843119412377231, type 4

Event Name: APPCRASH

Response: Not available

Cab Id: 1173160400849985183

The Cab ID will allow us to hopefully find the crash data and allow us to debug the failure.

Ajni Kurtaj
Copper Contributor
Aug 31, 2019
*UPDATE*
I saw that in the report there were some citrix DLLs, so I excluded MS Edge from Citrix Hook (the environment ist Citrix XenApp). Now it works!!!

HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
REG_SZ "ExcludedImageNames"
Value "msedge.exe,nacl64.exe"

Hi Elliot Kirk
I got an event entry like yours, but the cab ID is 0
I could give you this report if you want?

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: msedge.exe
P2: 77.0.235.15
P3: 5d63324c
P4: ntdll.dll
P5: 10.0.14393.2969
P6: 5ccd148a
P7: c0000005
P8: 0000000000065553
P9:
P10:
Attached files:
These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_msedge.exe_393e7f92beac25963aca3073acfdfd8bfb62c8_adb6d895_1bafbe26
Analysis symbol:
Rechecking for solution: 0
Report Id: fd3b37ed-b5b4-40e1-af8f-eb2159f9d3f7
Report Status: 4
Hashed bucket:
- Thomas_IT
  Copper Contributor
  Sep 08, 2021
  you saved me a lot of time ! thx!! 🙂
- Mica64
  Copper Contributor
  Feb 06, 2020
  Ajni Kurtaj :
  
  you saved my day ! thx a lot !
  - Ajni Kurtaj
    Copper Contributor
    Feb 12, 2020
    Mica64 That's nice to hear 🙂
- Elliot Kirk
  Former Employee
  Sep 02, 2019
  Hi Ajni Kurtaj, I will talk with our reliability team tomorrow, when I get back to work, but I am worried that ID 0 means that the crash dump was not uploaded to our servers, and therefore we may be stuck. I will follow up with you tomorrow afternoon. Thanks - Elliot
  - Ajni Kurtaj
    Copper Contributor
    Sep 03, 2019
    Hi Elliot Kirk
    the problem is solved, it was a Citrix Hook problem, I posted an update in my last comment