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Ajni Kurtaj's avatar
Ajni Kurtaj
Copper Contributor
Aug 29, 2019
Solved

MS Edge Beta High CPU consumption and crash

Hi Folks   I just tried to install MS Edge Beta on one of my RDS 2016 Servers. Right after starting the browser, CPU consumption goes crazy (like 100%) and crashes after a while. Eventviewer shows...
  • Ajni Kurtaj's avatar
    Ajni Kurtaj
    Aug 31, 2019

    *UPDATE*

    I saw that in the report there were some citrix DLLs, so I excluded MS Edge from Citrix Hook (the environment ist Citrix XenApp). Now it works!!!

     

    HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
    REG_SZ "ExcludedImageNames"
    Value "msedge.exe,nacl64.exe"

     

    Hi Elliot Kirk 

    I got an event entry like yours, but the cab ID is 0

    I could give you this report if you want?

     

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: msedge.exe
    P2: 77.0.235.15
    P3: 5d63324c
    P4: ntdll.dll
    P5: 10.0.14393.2969
    P6: 5ccd148a
    P7: c0000005
    P8: 0000000000065553
    P9:
    P10:

    Attached files:

    These files may be available here:
    C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_msedge.exe_393e7f92beac25963aca3073acfdfd8bfb62c8_adb6d895_1bafbe26

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: fd3b37ed-b5b4-40e1-af8f-eb2159f9d3f7
    Report Status: 4
    Hashed bucket:

Elliot Kirk's avatar
Elliot Kirk
Former Employee
Aug 30, 2019

Hi Ajni Kurtaj, we have seen a number of crashes on that build, and the number one issue we are tracking is a bug with the graphics driver.  Would you mind sharing you graphics card model and driver information with us?  If you are running an Nvidia card, and are not running the latest certified driver, could you upgrade you driver and see if that makes the problem go away?  Thanks - Elliot

  • Ajni Kurtaj's avatar
    Ajni Kurtaj
    Copper Contributor
    Aug 30, 2019

    Hi Elliot Kirk The machine is a virtual Windows Server 2016 without a graphic card

    • Elliot Kirk's avatar
      Elliot Kirk
      Former Employee
      Aug 30, 2019

      *Edited* 

      Thanks, Ajni Kurtaj!  That eliminates the top hitting bug.  Do you see any crashes in your event viewer record?

      Here is a similar crash from a VM here:

      Fault bucket 2299843119412377231, type 4

      Event Name: APPCRASH

      Response: Not available

      Cab Id: 1173160400849985183

       

      The Cab ID will allow us to hopefully find the crash data and allow us to debug the failure.

      • Ajni Kurtaj's avatar
        Ajni Kurtaj
        Copper Contributor
        Aug 31, 2019

        *UPDATE*

        I saw that in the report there were some citrix DLLs, so I excluded MS Edge from Citrix Hook (the environment ist Citrix XenApp). Now it works!!!

         

        HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\CtxHook
        REG_SZ "ExcludedImageNames"
        Value "msedge.exe,nacl64.exe"

         

        Hi Elliot Kirk 

        I got an event entry like yours, but the cab ID is 0

        I could give you this report if you want?

         

        Fault bucket , type 0
        Event Name: APPCRASH
        Response: Not available
        Cab Id: 0

        Problem signature:
        P1: msedge.exe
        P2: 77.0.235.15
        P3: 5d63324c
        P4: ntdll.dll
        P5: 10.0.14393.2969
        P6: 5ccd148a
        P7: c0000005
        P8: 0000000000065553
        P9:
        P10:

        Attached files:

        These files may be available here:
        C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_msedge.exe_393e7f92beac25963aca3073acfdfd8bfb62c8_adb6d895_1bafbe26

        Analysis symbol:
        Rechecking for solution: 0
        Report Id: fd3b37ed-b5b4-40e1-af8f-eb2159f9d3f7
        Report Status: 4
        Hashed bucket:

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