Forum Discussion

MinPham's avatar
MinPham
Copper Contributor
Dec 01, 2020

Microsoft Edge ver 87.0.664.52 cannot open

After update to ver 87.0.664.52, it cannot open any more. How to fix it?
MinPham's avatar
MinPham
Copper Contributor
Dec 02, 2020

45PM91 Thank you for your solution. Is there any security issue when adding Ms Edge to the trusted programms in Officescan? It is an internet browser

HotCakeX's avatar
HotCakeX
MVP
Dec 02, 2020
Of course there is no security problem by adding Edge to trusted programs. it's not just any Internet browser, it's the official Microsoft browser.
Have you tried a Better AV solution such as Kaspersky? this is most likely a false positive problem coming from TrendMicro, because that is what you all have in common. I'm not seeing other AV vendors identifying Edge as "untrusted".
  • SteveRock's avatar
    SteveRock
    Copper Contributor
    Dec 02, 2020

    HotCakeX That is a ridiculous assessment.  Many threats originate via the browser. Adding the browser to the trusted programs list is one of the worst decisions you could make, you might as well turn off your anti virus.

     

    Adding the program to the exclusion list should only be considered a temporary fix and only in an emergency. Using an alternate browser while Trend sorts this out is the smarter play.

    • HotCakeX's avatar
      HotCakeX
      MVP
      Dec 02, 2020

      SteveRock 

      SteveRock wrote:

      HotCakeX That is a ridiculous assessment.  Many threats originate via the browser. Adding the browser to the trusted programs list is one of the worst decisions you could make, you might as well turn off your anti virus.

       

      Adding the program to the exclusion list should only be considered a temporary fix and only in an emergency. Using an alternate browser while Trend sorts this out is the smarter play.

      but you're saying that as if I was the one suggesting that lol

      it was the tech support at Trendmicro that said it. so they aren't so smart after all

       

       

       

      What I personally suggested was to check Edge with a different and Better AV such as Kaspersky.

       

      • MissyQ's avatar
        MissyQ
        Former Employee
        Dec 02, 2020

        Hey, everyone!

         

        I wanted to hop in here and thank y'all for these reports! The team is investigating on our side now, and highly suggest you follow the steps that TrendMicro provided to mitigate this in the interim. I've verified that answer in this thread, but I will also link here again (it's been listed here a few times now) the support article that you should follow. It's in Japanese, so you will need to use the translate feature to read it in any other languages. 

         

        I'll follow up in this thread once I know of any fixes put in place! Thanks again for these reports. :3

         

        Missy Quarry (she/her/hers)
        Community Manager - Microsoft Edge