Forum Discussion

Copper Contributor

Jan 19, 2023

Solved

Microsoft Edge not compatible program, and opening multiple tabs

Pc opening multiple pages without prompt. Letter P running across the screen/search bar, wont stop. touch pad not being responsive. New PC, have had it a month, had a complete reinstall with MS advis...

Deleted
Jan 25, 2023
jtrabucco310
If it's a new computer under warranty, don't waste your time - make a complaint with the seller, let them repair it, but all the files will be deleted and the settings too.
So you need to make copies on an external drive, the computer after a clean installation of Windows should work fine.

Deleted

Jan 19, 2023

jtrabucco310

Hi, first follow the simplest steps, download updates from the Microsoft Store, download more Windows updates, then restart every 2 hours several times, write if it works, then check the operation of antivirus?

jtrabucco310

Copper Contributor

Jan 25, 2023

Unfortunately, I tried your fix, and it didn't resolve the issues. I ended up working with Microsoft support for FIVE hours resolving the multiple problems the laptop was having. So far it appears to be working. Still having some glitches but 75 percent better.

Deleted
Jan 25, 2023
jtrabucco310
If it's a new computer under warranty, don't waste your time - make a complaint with the seller, let them repair it, but all the files will be deleted and the settings too.
So you need to make copies on an external drive, the computer after a clean installation of Windows should work fine.
- jtrabucco310
  Copper Contributor
  Jan 26, 2023
  Thank you, never going to buy another HP ever!