Forum Discussion
roses_are-rosie
Aug 13, 2022Copper Contributor
microsoft edge dev not working
Dear Microsoft team: ' My Microsoft edge dev not working and totally blank you can see in screenshot even i login it with my Microsoft account but ...
josh_bodner
Aug 16, 2022Former Employee
Based on the icon on the tab, the pages appear to be crashing. Do you have any other antivirus software installed by chance? We often see this behavior when antivirus programs interfere with Edge's ability to open up new tab processes.
Russell1080
Aug 16, 2022Copper Contributor
Norton 360 and Malwarebytes Premium. If they're stopping EdgeDev from opening, it is in a silent way. My EdgeDev stops working after a using it a few times. Fresh install of OS gets it working again. Why would EdgeDev begin not opening? Surely the AV mentioned know it is a safe process? I've used it without incident in the past.
- roses_are-rosieAug 20, 2022Copper Contributor
Russell1080and josh_bodner ' i used windows defender in my windows and i try to install new fresh windows and backup my files but i install this i faced same issue
- josh_bodnerAug 24, 2022Former EmployeeOkay, if you don't have any other programs installed that we know have conflicted with Edge in the past, there are a few other things we can check. If a crash is causing this, then you'll find a bunch of crash dumps in %localappdata%\Microsoft\Edge Dev\User Data\Crashpad\reports. It would also be really good to know if the same thing happens in Edge Canary, since its newer than Dev and therefore could rule out a product bug if Canary doesn't end up doing the same thing.
- josh_bodnerAug 19, 2022Former EmployeeThe easiest way to check is to fully turn off those programs and see if Edge starts working fine again.