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ahumeniy's avatar
ahumeniy
Copper Contributor
Jan 25, 2023

Microsoft Edge crashes on Linux with work profile

When I create a new profile with a work account which is Office 365 the application crashes while syncing. This happens only on Linux machines. The console output is the following:

 

 

 

[28677:28677:0125/121648.674068:ERROR:assistance_home_client.cc(32)] File path /home/ahumeniy/.config/microsoft-edge/Profile 2
[28677:28677:0125/121648.702712:ERROR:assistance_home_client.cc(32)] File path /home/ahumeniy/.config/microsoft-edge/Default
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
[28677:28892:0125/121649.724319:ERROR:encryption_keys_manager_aad.cc(593)] Failed to decrypt new key.
[28677:28892:0125/121649.724521:ERROR:encryption_keys_manager_aad.cc(197)] Got invalid encryption keys!
[28677:28892:0125/121649.724609:ERROR:processor_entity.cc(171)] Metadata has an exisiting server id that will be overwritten with the current update entity id.metadata server_id: 1e9f9849-c6c8-5565-a9bf-ae726fd04f3c update.entity.id: 1e9f9849-c6c8-5565-a9bf-ae726fd04f3c
[28677:28677:0125/121650.163860:ERROR:object_proxy.cc(623)] Failed to call method: org.freedesktop.ScreenSaver.GetActive: object_path= /org/freedesktop/ScreenSaver: org.freedesktop.DBus.Error.NotSupported: This method is not implemented
[28723:28723:0125/121656.140500:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 1 times!
[28723:28723:0125/121702.153755:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 2 times!
[28723:28723:0125/121705.161887:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 3 times!
[0125/121805.284480:ERROR:elf_dynamic_array_reader.h(64)] tag not found
[0125/121805.285208:ERROR:elf_dynamic_array_reader.h(64)] tag not found
[0125/121805.286004:ERROR:elf_dynamic_array_reader.h(64)] tag not found
[0125/121805.286226:ERROR:elf_dynamic_array_reader.h(64)] tag not found
[0125/121805.286286:ERROR:elf_dynamic_array_reader.h(64)] tag not found
[0125/121806.220246:ERROR:directory_reader_posix.cc(42)] opendir /home/ahumeniy/.config/microsoft-edge/Crash Reports/attachments/cb70176a-b258-4782-84f2-c4b20a46f405: No such file or directory (2)
Segmentation fault (core dumped)

 

 

 Deleting ~/.cache/Microsoft directory kind of solves the problem but sync is disabled permanently having to log out and log in again to enable sync and it resumes crashing.

 

Changing the search provider as suggested in other topics didn't resolve the problem either.

23 Replies

  • Aaron_Dodd's avatar
    Aaron_Dodd
    Copper Contributor

    Same issue here. Fedora 37 and using my work profile.

     

    I'm able to successfully use Edge by enabling Flatpak support in Fedora and using the unofficial Edge image from there, but the official RPM crashes trying to sync.

  • AppiSteff's avatar
    AppiSteff
    Copper Contributor

    Same issue here on openSUSE Tumbleweed with Edge 110.0.1587.49

  • arthurlt's avatar
    arthurlt
    Copper Contributor
    Same issue here. Fedora 37 with Microsoft Edge 110.0.1587.41.
  • rtollert's avatar
    rtollert
    Copper Contributor
    I am seeing the same thing. I'm running Fedora 36 under Sway. However, on a different machine running Arch and i3 (with an Edge install that's a few weeks older), everything works fine.
    • bobbiemac's avatar
      bobbiemac
      Copper Contributor

      rtollert ,

      I am having problems on ubuntu, but none on Fedora 39.  I may try to upgrade to latest ubuntu.

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