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dazzur's avatar
dazzur
Copper Contributor
Sep 30, 2021

MacOS Edge Beta 95.0.1020.9 update now showing error message on About page ...

MacOS Big Sur 11.6. Edge Beta Version 95.0.1020.9 (Official build) Beta(x86_64)   Had both Edge and Edge Beta installed - but spend all my time in Beta, so deleted Edge.   After that my sync pro...
Olivia_Zhang's avatar
Olivia_Zhang
Icon for Microsoft rankMicrosoft
Oct 13, 2021

Hello dazzur!

 

Thanks for your feedback!

We are investigating this issue, and have a few questions that we are hoping you can help with:
1) Could you open Terminal.app and run the following command and paste the output? The command is: ls -la $HOME/Library/LaunchAgents
2) Could you send us a copy of the logs at $HOME/Library/Application Support/Microsoft/EdgeUpdater/updater.log?
3) Could you open Terminal.app and run the following command and paste the output? You will need to fill the version number with the version you have at the {VersionNumber} location in the command below. An example version number would be 95.0.1015.0. The command is: file $HOME/Library/Microsoft/EdgeUpdater/{VersionNumber}/EdgeUpdater.app/Contents/MacOS/EdgeUpdater
Any additional information should be really helpful for us to diagnose the issue and make the updater better for everyone, thank you so much!


Olivia

dazzur's avatar
dazzur
Copper Contributor
Oct 14, 2021
I'm sorry Olivia - given the time before I received a response I ended up fully uninstalling Edge GA and Beta, removing all preference and other files left as a footprint and doing a clean install. As you would hope - I'm now not experiencing any of the issues I had above.
  • Olivia_Zhang's avatar
    Olivia_Zhang
    Icon for Microsoft rankMicrosoft
    Oct 14, 2021
    No worries, really glad your issue is resolved! Let us know if you encounter any issue in the future.

    Olivia
    • Watney's avatar
      Watney
      Iron Contributor
      Dec 07, 2021
      I'm experiencing the same issue on Version 98.0.1093.0 (Official build) Canary (x86_64). In fact, it's happened last week also on Canary.

      I can fix by deleting /Users/steve/Library/Application Support/Microsoft Edge Canary/Default/Preferences

      Why does it keep failing?
      • Olivia_Zhang's avatar
        Olivia_Zhang
        Icon for Microsoft rankMicrosoft
        Dec 09, 2021
        This is a known issue where the update itself is not failing, but the page displaying update results (edge://settings/help) is. We have fixed the issue and you should get the fix very soon, within the next 2 days in Canary. There is nothing you will need to do on your part since updates will happen as usual. Thanks for the report!

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