Inking on Web Pages - Discussion

Kam 

I'm a longstanding, huge MS fan, so please take note of that when reading my response below.

It's meant as constructive feedback to Microsoft's Edge team. It's a little harsh, but it's needed. 

1. The Web Capture feature is a very poor cousin to the original Edge Inking feature.
2. Web Capture cannot be compared to the original feature from a User Experience perspective (forget the underlying technology).
3. I'm very frustrated with Microsoft Edge team's approach to this matter. 

You need to understand that people paid thousands of dollars for Surface devices, with rich inking functionality as the driver for many purchases. 

Then, without consultation, MS Edge team removed the old browser and replaced it with something that removed this functionality.

You can't regress functionality for features people have paid thousands of dollars for. 

It's careless and non-customer centered thinking and behavior like this that frustrates loyal customers and makes them turn to other platforms, and deeply tarnishes Microsoft's Brand and Reputation.

It's borderline lawsuit.

Such appalling handling of the matter infuriates me. It's been a year or so since I've not been able to use this feature.

I don't care if it's on the old edge or the new one, but it needs to be a seamless experience to users.

- if approach to edge is to have 2 browser versions, then they should be able to live side-by-side, in an easy to install and supported configuration

- if approach to edge is to have only one browser version, then make it feature complete before releasing to and removing the old one

Simple. Put your Customer Hat on, and it's plain clear & simple.

Think about the users of your applications and the ecosystems they've bought into.

You can't be so rash and dismissive of the premium devices people have purchased to use these features.

I've paid over AUD $7,000 on a surface book 2 and surface pro. In the last year I've not been able to use this feature which was a key decider in my purchases. I use it for various things which some may question the value of, and say there are other ways to do something similar.

But the point is:

- I saw, I liked (loved actually) decided to go ahead and paid a lot of money for what I wanted. You can't just take that away.

- I've been without the feature for a year!

- the so-called 'replacement' feature is deeply insulting. It's a joke! It's just a screen clip with a poor scrolling implementation that means it's impractical to use on long web pages where I used to do my research.

Can't express how frustrated and disappointed I am, and these attempts to convince us that the feature is back in the form of Web Capture is deeply insulting.

Comments about it being a new browser, built from the ground up are totally irrelevant. Customers only see the end product, only get one product, and the product "upgrade?" is missing the key feature that drove them to spend thousands of dollars on Surface devices.

There's been no end of plead's from the community to bring back the feature. 

I can't believe a product manager wouldn't make this their highest priority, above pretty much all else when replacing the old edge.

Poor performance. Please lift your game.