Forum Discussion
Edge Sync Persistent Failure
Subject: Edge Sync Persistent Failure: "Our services aren't available" on syncreset page and Sync Engine stuck on "Initializing"
Hi everyone,
I’m seeking urgent help regarding a persistent Microsoft Edge sync issue that has lasted for several days across 5 different devices (4 Windows PCs and 1 iOS device).
The Symptoms:
Sync Engine Deadlock: On all my Windows devices, the edge://sync-internals page shows the Transport State as "Initializing" or "Backed off". The Total Entries often drop to 0, or it shows Network error (ERR_CONNECTION_CLOSED).
Server-Side Lockdown: I am unable to access the Edge sync reset page (https://edge.microsoft.com/syncreset) from ANY browser or ANY network environment (including mobile data and different VPN nodes). It consistently returns: "Our services aren't available. We're working to restore all services as soon as possible. Please check back soon."
Question:
Since the syncreset page is unavailable globally for my account, it seems to be a back-end identity/gateway issue rather than a local client error. Has anyone else encountered this "Services aren't available" error on the reset page recently? Is there a way to force a server-side sync container refresh when the official reset tool is down?
1 Reply
- GibraltarCopper Contributor
I seem to have the same issue.
Several computers with the same account with Edge profile sync stalled in "setting up sync" and Commin soon. Copilot keeps saying this should be a server side issue related to corrupted MSA sync container...
Shure could use some help: