Forum Discussion
Edge sync failing on desktop
Hi! Edge sync on my PC (Edge 156.0.4314.56, Windows, personal Microsoft account) gets stuck in "Initializing" every time I restart the browser. Signing out and back in fixes it, but only until I restart again.
In edge://sync-internals, the encryption key downloads fine after signing in, but after a restart "Has Keystore Key" goes back to false and Edge never requests the key again, so sync never starts, and it's actually very annoying.
I noticed it on October 29 and have already sent feedback through Alt+Shift+I. Is anyone else seeing this, or is there a fix that doesn't require signing out every time?
3 Replies
I encountered almost exactly the same issue in Edge on both of my computers—the same account wouldn’t sync on either one—and the problem Codex diagnosed was exactly the same as the OP’s.
Your restart test is useful: signing in obtains the key, but the next browser session does not retain a working sync state. That observation does not identify the underlying cause, and I cannot confirm a specific regression or guaranteed fix for build 156.0.4314.56.
Before changing sync, export your favorites from the favorites manager as an independent backup. Then open Settings > Profiles > Sync and use “Re-sync data to this device.” If the problem persists, select “Still having sync problems? Try another option,” then “Reset sync.” Keep Edge open until the reset fully completes; do not interrupt it with the restart test.
After completion, restart Edge once and compare the sync state and key indication. If the same failure returns, add those before-and-after observations and the reset result to your existing feedback report. This is Microsoft's documented sync-recovery workflow, rather than a recommendation to sign out after every launch.
Summary
Transport State Initializing User Actionable Error None Disable Reasons None Sync Feature Enabled true Setup In Progress false Auth Error OK since browser startup Sync Account Type MSA Sovereignty n/a
This is the summary that shows up on edge://sync-internals. I don't know what may be going on or if it's enough information.
I also tried using my account on another device, to no avail. The syncing problem seems to be something on my Microsoft account.I updated Edge to the latest version (157.0.4341.42), but the problem still persists.
