Forum Discussion
Edge SxS Folder
Hi BumSkull, This is really not right. Can you please go to https://microsoftedgesupport.microsoft.com and open a support ticket? You will likely be asked to send us the
"%USERPROFILE%\appdata\local\temp\msedge_installer.log" file so that we can understand what has been going on. It is also safe to delete all but the latest 2 versions. I will let out support folks know to look out for this and they will be able to help you. Thank you for alerting us to this issue.
Elliot Kirk Thanks I just submitted a ticket. Ill be happy to provide the file. Here are a few lines from that file that are basically repeated hundreds of times over.
*\AppData\Local\Microsoft\Edge SxS\Application\76.0.175.0\EBWebView\x64\embeddedbrowserwebview.dll: The process cannot access the file because it is being used by another process. (0x20)
[0610/083307.532:WARNING:delete_old_versions.cc(107)] Failed to delete stray directory **PII**\AppData\Local\Microsoft\Edge SxS\Application\76.0.175.0: The operation completed successfully. (0x0)
[0610/083307.533:WARNING:delete_old_versions.cc(99)] Attempting to delete stray directory **PII**\AppData\Local\Microsoft\Edge SxS\Application\76.0.176.0
[0610/083307.541:WARNING:delete_old_versions.cc(218)] Failed to delete locked file **PII**\AppData\Local\Microsoft\Edge SxS\Application\76.0.176.0\EBWebView\x64\embeddedbrowserwebview.dll: The process cannot access the file because it is being used by another process. (0x20)
[0610/083307.542:WARNING:delete_old_versions.cc(107)] Failed to delete stray directory **PII**\AppData\Local\Microsoft\Edge SxS\Application\76.0.176.0: The operation completed successfully. (0x0)
[0610/083307.542:WARNING:delete_old_versions.cc(99)] Attempting to delete stray directory **PII**\AppData\Local\Microsoft\Edge SxS\Application\76.0.181.0
[0610/083307.551:WARNING:delete_old_versions.cc(218)] Failed to delete locked file **PII**\AppData\Local\Microsoft\Edge SxS\Application\76.0.181.0\EBWebView\x64\embeddedbrowserwebview.dll: The process cannot access the file because it is being used by another process. (0x20)
[0610/083307.552:WARNING:delete_old_versions.cc(107)] Failed to delete stray directory **PII**\AppData\Local\Microsoft\Edge SxS\Application\76.0.181.0: The operation completed successfully. (0x0)
In https://docs.microsoft.com/en-us/sysinternals/downloads/process-explorer, put embeddedbrowserwebview.dll into Find Handle or DLL menu item's Search field, and see what process uses it? Try killing that process and see if its possible to uninstall all Edge versions after that by default uninstaller or updater.
