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Jason101's avatar
Jason101
Copper Contributor
Jan 09, 2020

Edge Stuck on Setting Up Sync

Using Version 81.0.381.0 (Official build) dev (64-bit)

 

When I setup sync on my work Network, the sync just stays on "Setting up Sync". However, when I go off company WI-FI and onto cellular, the sync works fine and the status changes to "Sync is on". Its more than likely a problem with the company firewall. The IT admin always asks which port/url they need to open. What needs to be opened for Edge Sync to work properly?  I tried to watch traffic off my machine, but couldn't make a determination of what URL sync is trying to access.

firewall
Sync
    • Jason101's avatar
      Jason101
      Copper Contributor
      Jan 17, 2020

      Thanks. That was extremely helpful. Everything works great now.

    • saubermfg's avatar
      saubermfg
      Copper Contributor
      Feb 03, 2020

      HotCakeX 

       

      Hi there; thanks for the reply above. We are exhibiting the same behavior of the profile being stuck at "Setting Up Sync." I do not see any activity being blocked for this pilot PC in our Firewall. I have also confirmed that on a separate computer, completely off our domain, the same thing is happening. The sign-in is with an O365 account. It seems strange that it's happening on as well as off our domain.

       

      I had forced the Sign-In requirement via Group Policy, and I turned it off in case there was something wacky going on there, but that didn't make a difference either.

       

      If anyone has any ideas, please let me know!

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