Forum Discussion
7ka123
Sep 13, 2021Copper Contributor
Edge shortcut for outlook on the web app stopped working
Hi All, I use outlook for web with Edge. Some time ago the shortcut for outlook web app I have pined on the taskbar stopped working. Gives me "The item 'mesedge_proxy.exe' that this shortcut refe...
- Sep 14, 2021It looks like I was able to resolve the issue by deleting and reinstalling the app. The moment I reply to your suggestions I clicked around and found the place to manage installed applications in Edge. From there I removed the app, went back to outlook for web and installed it again. The shortcut is now working as it should/was. Thank you
Alexandra-R
Sep 13, 2021Former Employee
Hey there!
Have you tried creating a new shortcut? It sounds like that particular shortcut ran in to an issue since the rest of your PWAs are working fine, and a new shortcut might fix you right up. (Apologies if you've already done this, just don't want to overlook it!)
Alex Rowell (she/her)
Community Manager - Microsoft Edge
Join us on Twitter, or over on Reddit in r/MicrosoftEdge or r/edge
- 7ka123Sep 14, 2021Copper Contributor
Thanks Alexandra-R, not sure how I delete the shortcut as it is not on the desktop and only appears on the taskbar when I launch the app by going to outlook web app and clicking on open with button at the left corner of the address bar. Do these shortcuts land some specific place I can go to and delete it?
- 7ka123Sep 14, 2021Copper ContributorIt looks like I was able to resolve the issue by deleting and reinstalling the app. The moment I reply to your suggestions I clicked around and found the place to manage installed applications in Edge. From there I removed the app, went back to outlook for web and installed it again. The shortcut is now working as it should/was. Thank you
- Alexandra-RSep 14, 2021Former EmployeeThat's great! I'm really glad to hear this is working for you again 😃