Forum Discussion

ratchetsup's avatar
ratchetsup
Brass Contributor
Jan 22, 2022

Edge painfully slow to load save file and download dialog box

Hello having issues last few days with dialog box appearing super slow when saving images or any file. No issues in Firefox or Chrome, cleared all my data, cookies, cache. Thanks
Kent_Akselsen's avatar
Kent_Akselsen
Copper Contributor
Jan 25, 2022
Alexandra,

I've confirmed that Malwarebytes Browser Guard is the cause of the slowdown in saving files.  I had about 20 seconds delay after choosing "Save Link As" or "Save Image As" (in both Edge and Chrome browsers) before the download dialog box appeared.

I removed Malwarebytes Browser Guard from Chrome and the slowdown was gone. The download dialog box appeared in less than one second.

I downloaded a fresh install of Malwarebytes Browser Guard for Chrome and the slowdown was back. I tried pausing Malwarebytes Browser Guard on a web site and the slowdown was still there.
ThisIsSuchAPain20's avatar
ThisIsSuchAPain20
Copper Contributor
Jan 25, 2022
I DO NOT have Malwarbytes installed, never have - this is NOT my issue
  • Alexandra-R's avatar
    Alexandra-R
    Bronze Contributor
    Jan 25, 2022
    Are you by chance using another antivirus extension that might be interacting with the browser in the same way as MBAM Browser Guard?
    • jlombard111's avatar
      jlombard111
      Copper Contributor
      Jul 29, 2022
      Alexandra,
      Has there been a definitive answer/resolution to this issue. I have the exact same problem.
      I am running Edge version 103.0.1264.71 64bit. It is impacting 285 PC's. We do not experience it with Chrome or IE. I have completely uninstalled and ran McAfee's clean up wizard. I created an OU in AD and blocked all group policy inheritance. Still no good.

      Please advise.

      Thank you,
      John
      • Tinzou's avatar
        Tinzou
        Copper Contributor
        Aug 29, 2022

        jlombard111 

        Hi Everyone

        I opened a case with Microsoft Support because the workaround using the "NewSmartScreenLibraryEnabled" is said to be deprecated in Edge v105.

        Last Friday I got the latest update on the case:

         

        "We're in the final stages of testing and validation.  The NewSmartScreenLibrary policy is still available and will remain available until we're confident the issue has been resolved. 

        Please update the Edge version to 104.0.1293.70 and test without the workarounds and check if the issue is resolved."

         

        104.0.1293.70 has been released in stable channel last Thursday.

        I updated to this version and deleted the "NewSmartScreenLibraryEnabled" GPO Setting.

        The issue actually seems to be resolved! 🙂

    • Deleted's avatar
      Deleted
      Jan 25, 2022

      Alexandra-R 

      Yes, of course, but if the problem occurs in other browsers, the scale of the error is large and may affect many users - not everyone sees this discussion.
      The slowdown is often due to an unfinished Windows update , it is simply necessary to restart the computer.
      Do you have any other ideas to fix it?

      • Samman01's avatar
        Samman01
        Copper Contributor
        Mar 25, 2022
        I did do the malwarebytes update mention in this stream. Will see if that corrects my issue. Thanks

Resources