Forum Discussion
Edge painfully slow to load save file and download dialog box
Hello having issues last few days with dialog box appearing super slow when saving images or any file. No issues in Firefox or Chrome, cleared all my data, cookies, cache. Thanks
Hey folks! Thanks for reporting back what was causing this for you. It sounds like folks hitting this all have the Malwarebytes extension enabled. If you don't have that extension, check for any other antivirus extensions that may be contributing here. If anyone's running into this even after disabling extensions, please let me know! Otherwise, it might be worth reaching out to the developer to let them know the extension isn't behaving as expected.
Alex Rowell (she/her)
Community Manager - Microsoft Edge
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Alexandra,
I've confirmed that Malwarebytes Browser Guard is the cause of the slowdown in saving files. I had about 20 seconds delay after choosing "Save Link As" or "Save Image As" (in both Edge and Chrome browsers) before the download dialog box appeared.
I removed Malwarebytes Browser Guard from Chrome and the slowdown was gone. The download dialog box appeared in less than one second.
I downloaded a fresh install of Malwarebytes Browser Guard for Chrome and the slowdown was back. I tried pausing Malwarebytes Browser Guard on a web site and the slowdown was still there.
I've confirmed that Malwarebytes Browser Guard is the cause of the slowdown in saving files. I had about 20 seconds delay after choosing "Save Link As" or "Save Image As" (in both Edge and Chrome browsers) before the download dialog box appeared.
I removed Malwarebytes Browser Guard from Chrome and the slowdown was gone. The download dialog box appeared in less than one second.
I downloaded a fresh install of Malwarebytes Browser Guard for Chrome and the slowdown was back. I tried pausing Malwarebytes Browser Guard on a web site and the slowdown was still there.
- I DO NOT have Malwarbytes installed, never have - this is NOT my issue
- Are you by chance using another antivirus extension that might be interacting with the browser in the same way as MBAM Browser Guard?
- Alexandra,
Has there been a definitive answer/resolution to this issue. I have the exact same problem.
I am running Edge version 103.0.1264.71 64bit. It is impacting 285 PC's. We do not experience it with Chrome or IE. I have completely uninstalled and ran McAfee's clean up wizard. I created an OU in AD and blocked all group policy inheritance. Still no good.
Please advise.
Thank you,
John
- I've opened a support ticked with Malwarebytes describing what I've found.
- I am impressed with Malwarebytes support. I received a response to my support ticket in less than 12 hours with fix. The fix worked for me. I've copied the response from Malwarebytes below.
-----------------------------------------
Julia (Support)
Jan 25, 2022, 5:23 PST
Hello kakselsen and welcome to the Malwarebytes Consumer Helpdesk. My name is Julia and I'll be assisting you today with your request for assistance ( ticket number 3721972)
Our apologies for the inconvenience this has caused. A hotfix was released to resolve this issue, please update Malwarebytes Browser Guard:
Open Malwarebytes Browser Guard icon in Chrome
Click the 3 vertical dots in Malwarebytes Browser Guard
Select 'Support'
Click 'Check for Updates'
Note: If you do not see the Blue M at the upper right of the browser then click on the puzzle looking icon and look for Malwarebytes BrowserGuard in the menu that opens - click on the pin symbol to move the Browser Guard to be visible at all times.- Thanks for this, worked great after updating with those instructions!
