Forum Discussion

Brass Contributor

Jul 20, 2019

Solved

Edge on MacOS not working with Cisco WebEx desktop app.

When launching a WebEx meeting, Edge will keep prompting to download the Cisco WebEx DMG as opposed to launching the client even if you install the WebEx extension from the Chrome Store. This wo...

ashishpoddar
Jan 10, 2020
bobilicious Stephen Rayda BatMac vwebbsla aditya10

This issue is now fixed in Edge Canary builds. Should be available in the next Dev build soon.

Let us know how it goes for you.

Thanks

Ashish.

RahulRMSFT

Copper Contributor

Jul 25, 2019

Hey Stephen Rayda

Thank you so much for reporting the issue. What exactly are the steps where you experience this issue? When you click on a link to join a Webex meeting, does that not work within Edge? Do you explicitly click the Switch to Desktop App button to get to this situation? Would be really helpful to know your exact repro steps for us to investigate the right area. Also, does it repro only on Edge? Is it working fine on Chrome?

sl33p3r

Copper Contributor

Sep 02, 2019

RahulRMSFT Actually I’ve exactly the same issue: whether clicking on a webex link or pasting this link, I’m redirected to the webex page asking for user/password, logging in, and then I’m redirected to the page asking to download and install the extension *each time*, even if the extension is already iunstalled.

Basically it’s as if it was not detecting the extension is installed.