Forum Discussion
Edge is too slow in loading webpages
Thanks for confirming! Everything working correctly in the In Private window can point to a few things. The big one is that an extension is causing a slowdown, which is why I checked that first. Sounds like we've ruled that one out, so let's give tracking a quick look because that's a one-click fix. Can you navigate to edge://settings/privacy and confirm what level of tracking prevention you're using? You're likely set to Balanced, no need to change that if so.
Next, on to the cache. Please navigate to edge://settings/clearBrowserData and try clearing it -- For the test here, so you don't get logged out of everything, try just clearing cached images and files for the last 24 hours. Let me know if that improves things at all for you!
Oh, and just to confirm, it sounds like you only have a couple of tabs open at any time?
And clearing the cached images and files yielded no effect. The browser is as slow as ever. I even came to realise that it isnt just that tab, but the whole browser freezes (I'm not able to close any of the other tabs) when I'm opening certain sites.
Normally i try to keep the number of open tabs to a minimum of 4-5. But sometimes when im working on anything, i may have some 8-10 open tabs.
- Alexandra-ROct 21, 2021Former Employee
8-10 is super reasonable, I was mostly checking for something like 'I have 900 tabs open at once' 😉
Whole browser freeze is super interesting, and you have a fairly reliable way to trigger this... hm. Do you mind opening the Browser Task Manager (Shift + Esc on Windows) and navigating to one of the sites that causes slowdown and seeing what's going on Memory and CPU wise when you do? I'm expecting something to spike here, just not entirely sure what yet.
- haridev-cOct 21, 2021Brass Contributor
Alexandra-R
I did try loading and reloading both Outlook and Onedrive (since these are the sites that showed the most slowdown), and did see some spike in CPU usage. I'm not entirely sure, if this is pretty normal or if something is off here, so i have attached the screenshots of the spike here.
The first screenshot is taken when i reloaded Outlook and the second one is when i reloaded Onedrive. Hope these screenshots help.
Also could you please tell what those numbers corresponding to the CPU usage represent. They cant possibly be percentage of CPU usage, since 171.8 cannot be the percentage of CPU used right?- Alexandra-ROct 21, 2021Former EmployeeI know this isn't going to be a super helpful answer but I don't actually know what the numbers represent, I sort of consider them an abstraction on overall system load. Both of those are *quite high* though. Sorry for asking you to take the inconvenient path here, but do you mind fully clearing your cookies and cache for all time?