Forum Discussion

Copper Contributor

Aug 04, 2019

Edge Insider

Somehow my Edge Insider stop working, with my Chrome and teamviewer, all of them do run but just show blank screens. Does someone know how to fix it?

viniciusbenincasa

Copper Contributor

Aug 06, 2019

V-FRROME

Just a blank screen, and chrome has the same problem.

V-FRROME

Former Employee

Aug 06, 2019

viniciusbenincasa

Is there any way you can capture a screenshot for me.

You can create a screenshot with the Snipping Tool.

Click Start
Type Snipping and it should automatically show up
Click Mode and do a Full-screen snip
Then click new and save and upload to here.

I think either a third party application is blocking it (firewall, malware, antivirus) or somehow your browsers could have got corrupted with a bad extension or other file types.

Thanks for getting me that screenshot,

Frank

viniciusbenincasa
Copper Contributor
Aug 07, 2019
V-FRROME

This is how the screen look like when I open it. If I click on it, its running ok, because the buttons say it so, but I cant see anything. Quite unusual for me.
- V-FRROME
  Former Employee
  Aug 08, 2019
  viniciusbenincasa
  
  Thanks for the screenshot.
  
  Let's try a couple of methods:
  
  Troubleshoot compatibility
  
  To run in troubleshoot compatibility, right-click the icon on your desktop and click Troubleshoot compatibility.
  - viniciusbenincasa
    Copper Contributor
    Aug 09, 2019
    V-FRROME
    
    So, it didnt work, I already uninstalled and installed back, and didnt work too.
    
    Tough one...